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Interest

Multi-cultural events

Tennis

Gym exercise

Travel

Summary

Marketing Operations Consulting Communications

Highly-energetic, dynamic professional with more than six years of business experience. Commended by colleagues for creativity and a high level of professionalism. Strong communicator and collaborator with talent for working cross-functionally to develop and implement strategies for capitalizing on product market share, generating revenues, and increasing productivity. Achievement-oriented with solid business acumen and ability to align marketing programs and processes with organizational goals and objectives.

Education

Sep 2010Present

Masters of Business Administration (MBA)

San Francisco State University

Beta Gamma Sigma (3.85 GPA)

Sep 2010Present

Masters of International Business (MIB)

University of Nice, Sophia-Antipolis

Beta Gamma Sigma (3.85 GPA)

Sep 2000Jun 2004

BS

California Polytechnic State University

3.4 GPA

Work experience

Feb 2006Aug 2010

Marketing Manager

Neocase Software

Analytics & Strategy:Researched and analyzed business market entry for three industry segments: Customer Service, Human Capital Management (HCM), Customer Relationship Management (CRM). Developed and delivered 50+ webinar presentations to business prospects, educating them on trends in customer service,CRM, business intelligence (BI), HCM, and Business Process Management (BPM). Analyzed and replied to 35+ RFPs, collaborating with sales team to determine best-fit opportunities for clients. Participated in frequent customer service outreach through post-sales surveys and product support. Selected and executed 20+ corporate event sponsorships. Managed budget for sponsorships and made ROI presentations to executive management team.

Leadership & Decision-Making:Collaborated cross-functionally with Sales, R&D, Finance, and Customer Service departments on companywide initiatives. Designed and implemented Neocase Partner Program to capitalize on indirect software sales. Co-developed business plans, maintained relationships with partner employees, and executed on co-marketing campaigns. Cultivated relationships with client CFOs and CTOs to facilitate cross-selling opportunities and develop customer reference program.

Oct 2004Nov 2005

International Consultant

AdRem Software

-Co-designed market segmentation program based on geography, industry, and job function.

-Assisted Marketing Department with lead generation, relationship management, and PR campaigns leading to 20% growth in readership.

-Built relationships with clients through design and implementation of Customer Reference Program.

-Interfaced with R&D to maximize functionality for two minor product upgrades and one major upgrade.

-Consulted with technical writers to enrich content of white papers and other product resources. Performed -French translations and assisted in American market localization (website & marketing collateral).

Certifications

Jul 2006Present

Notary Public

Secretary of State, California