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Skills

Cost control
Budget check (EBITDA) Revenue vs costs Department and services management, in order to guarantee top quality, quick achievement and smart activities.   
Customer Satisfaction
Employee Management
Revenue Management
IT
  Windows, Microsoft Office, Internet browsers, Travelclick, Vertical Booking (Channel Manager), Trustvoyager (GDS), IDS Hotels PMS: AS400, SHIS, Fidelio, Opera, Hotel ++, Protel, HotelCube   

Interest

MICE, hotellerie, F&B, Revenue Management, Sales Management, Time Management

Hall of fame

Work History

Aug 2013Present

General Manager

Pacific Hotel Fortino **** & Pacific Hotel Airport ****

Pacific Hotel Fortino: 4 star hotel, 100 rooms, MICE up to 550 delegates &

Pacific Hotel Airport: 4 star hotel, 58 rooms, MICE up to 50 delegates 

1st year goals::

·          Increase of Revenue vs LY: +10%

·          Increase of Occupancy vs LY: +10% 

·          Increase of REV.Par vs LY: +10%

·          Increase of Brand Reputation Index on OLTA (Tripadvisor: from 28th to 17th)

·Reopened Pacific Hotel Airport for World Master Games (August 2013)

·Reorganization of Departments for both hotels (Sales & Marketing, F&B, Rooms Division and MICE)

.          Increased ARR during high seasons and increased occupancy during low seasons

.          New acquisition of distribution channels

.          Improved sales performance, Corporate segment above all 

Nov 2012Aug 2013

General Manager

Pacific Hotel Fortino ****

4 star hotel, 100 rooms, MICE up to 550 delegates

Jan 2012Nov 2012

Owner

Reinerio Consulting

Freelance consulting in Italy specializing in feasibility studies for new hotel openings

Hotel consulting, cooperation with professional studios.

Focus on: Hotel start-up in Turin, surroundings and Olympic venues;

Revenue management and brand reputation management;

Hotel management control and quality service control;

Working plans & programs focused on budget;

Constant monitoring and correcting trend analysis focused on budget;

Hotel co-management and departments activities’ harmonization;

Human resources optimization and motivation, in line with corporate target and values;

Strategies creation in terms of new proposal and offers, new distribution channels, new ways of communication, PR activities for national and international market. 

May 2008May 2009

Hotel Manager

Town House 70 **** (PLANHOTEL SA) member of Small Luxury Hotels of the World

Goals:

·Increase of Revenue (+28% vs LY)

·Increase of Occupancy (+12% vs LY)

·Increase of hotel fame through sinergies with Turin municipality, Turismo Torino, Federalberghi and in-land marketing activitis 

.        Debt collection procedures: -60% of outstanding creditors 

.   Meeting & Banqueting Dpt. development 

·          Turin Hotels Tripadvisor Index: assignment 28° position, resignation 15° position 

May 2006May 2008

Room Division Manager

Golden Palace *****L (THI collection) member of Worldhotels

Goals:

·Rearranging Employees and Reception & Accommodation procedures

·Creating Revenue Management procedures

·Creating Guest Relation Management procedures

·Implementing synergies with other departments (i.e. F&B e SPA)

·Implementing IT use for Housekeeping and Reception departments (Opera, Outlook, Skype, etc.) 

Jan 2002Nov 2005

Front Office Manager

Starhotels Majestic **** (STARHOTELS)

Front House Management and Meeting & Congress Management (MICE up to 880 delegates) + Banqueting Coordination

2005: Test events + Contracts Preparation for XX Olympic Winter Games (Torino 2006) 

Education

Sep 1992Dec 1997

Laurea (University Graduate)

Turin University
Sep 1987Jul 1992

Diploma di Scuola Superiore

Liceo Classico "M. D'Azeglio"

Certifications

Jun 1987Present

Various courses

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