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Summary

I have experience in people management, marketing campaigns and risk management. I am looking for a job in an international company that can offer long-term development.

Work experience

New Accounts Head

Main Responsabilities:

  1. Capacity planning.
  2. Risk management analysis.
  3. Project management.
  4. Marketing campaigns implementation.
  5. People leadership.

Main Achievements:

  1. Reduced workforce spending over 50%.
  2. Decreased attrition volume in credit card applications over 40%.
  3. Increased market share for Puerto Rican market in over 60%.
  4. Surpassed for three months in a row the approval records for Mexican market Personal Loans product.
Dec 2000Mar 2004

Credit & Collections Specialist

Main Responsabilities:

  1. Ensure risk management criteria is accurately loaded in dunning global systems.
  2. Ensure policies and procedures are updated and correctly worked by human workforce.
  3. Credit, Collections and autodialer metrics analysis.
  4. Project management.

Main Achievements:

  1. Implemented a dunning tool that recovered over 700K USD in one year, having an investment return in less than 6 months.
  2. Increased operation productivity in over 50%.
  3. Supported a new dunning plattform implementation in top international market.

Education

Apr 1996Apr 2000

College

Universidad Autonoma Metropolitana