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Summary

A results-oriented, Director of Enterprise Solutions with more than 15 years’ experience in the international hospitality industry, I have progressed to lead the establishment of best practice business application and IT environments at an enterprise level. I deliver innovative, cost-effective transformation, systems improvement and BI/analytics projects that empower executive decision making, increase productivity and ensure data security. An energetic, motivational people leader, I offer a proven track record in acquisition integration and centralisation, building highly effective teams of systems and BA personnel that proactively solve problems and deliver value return.

Key Assets

  • Accomplished enterprise solutions leader, leveraging frontline operations, finance and audit experience in hospitality to create strategically aligned business application/IT roadmaps;
  • Advanced business acumen and executive leadership experience, proactively supporting and enabling business success through the development of best-in-class BI environments;
  • Tenacious problem solver, change agent and innovator, driven to improve systems, processes and business models whilst ensuring business ethics and legislative compliance.

Executive Employment Summary

2016present

Director - Enterprise Solutions

Voyages Indigenous Tourism Asutralia
  • Executive role, responsible for developing and implementing a strategic enterprise solutions roadmap, leading a series of improvement projects to ensure the effective provision of BI (business intelligence) to the business and a best-in-class solutions environment;
  • Partner with the leadership team to deliver strategic objectives, providing financial modelling and BI/analytics support to shape a $65M refinancing deal and a multi-year CAPEX proposals;
  • Provide leadership and direction to a multi-disciplinary team in the build and management of cost-effective and secure application solutions supporting over 1400 users company-wide;
  • Collaborate with Enterprise IT (Infrastructure & Service Delivery) to ensure adequate support for business applications, guaranteeing negligible downtime and maximum service for users;
  • Lead the design and implementation of training programs to build user capabilities across the organisation, ensuring maximum utilisation and ROI from business solutions;
  • Support business forecasting cycles as a member of the leadership team, utilising business analytics tools and advanced statistics to develop accurate financial models.

Key projects & Achievements

  • Initiated and delivered a series of IT solutions and business improvement projects, increasing efficiencies and productivity by enhancing systems, reporting and BI/analytics capabilities;
        • Led the integration of property management systems and data into a new BI (business intelligence) suite, completing Phase 1, automating reports saving 1.5 to 2 hours daily;
        • Completed initial build of data warehouse (EDW) and OLAP cubes for data related to payroll, improving overall analysis of payroll information;
        • Led debt restructuring negotiations following acquisition of Voyages, collaborating with Deloitte & KPMG to deliver financial models and a savings of $4.5M in interest charges;
        • Integrated financial reporting structures, increasing efficiency and ensuring compliance with IFRS, Universal System of Accounts and government requirements;
        • Implemented training programs for over 450 frontline staff to comply with new PCI-DSS standards for credit card transactions and CCTV systems;
        • Led build of comprehensive budgeting suite and BI tool, delivering 100% mobile ready, market-leading solution within short timeframe.
20112016

Business Applications Manager

Voyages Indigenous Tourism Australia
  • Strategic and operational leader, initially tasked with supporting the integration of a number of acquired business, expanding to an enterprise-level business solutions leadership role;
  • Led 4 system administrators and solution designers responsible for business solutions, MDM (Master Data Management), ETL and data integrity across all enterprise systems;
  • Collaborated with IT Director on strategic projects, increasing efficiencies, ensuring financial data security and regulatory compliance during a complex transition phase;
  • Served as a strategic business partner and contact point between Operations, Finance and IT, fostering interdepartmental communications and collaboration across the organisation;
  • Led continuous Data Warehouse, Data Mart and OLAP development, improving capabilities, updating systems, and ensuring accessibility of large financial data sets;
  • Developed business cases and analytics models in support of acquisitions, business planning activities, reporting requirements and risk management activities. 

Key projects & Achievements

  • Project Managed various business solutions projects in support of acquisitions, divestitures, points club systems and franchise agreement activities;
        • Led integration of systems with Accor Hotels following establishment of franchise agreement with a number of Accor-held assets, with no disruption in service;
        • Successfully integrated business applications and processes to facilitate new management agreement for Home Valley Station tourism assets;
        • Facilitated business transition activities for divestment of Longitude 131 hotel in Ayers Rock Resort, preparing long-term business models as case for divestment;
        • Oversaw systems and process development for Mossman Gorge Centre, integrating systems with the newly-acquired asset;
        • Developed a custom solution for technical integration of Voyages systems with Virgin Australia’s Velocity Membership Program, automating points calculations;
  • Implemented a comprehensive business intelligence tool in 3.5 months, elevating reporting, financial modelling and forecasting capabilities across the organisation;
  • Contributed to organisation-wide review and redevelopment of Business Continuity Planning to comply with Australian National Audit Office requirements following internal audit;
  • Negotiated agreement with Micros Fidelio for hardware and software support for the National Indigenous Training Academy, saving Voyages over $250K in direct costs;
  • Led completion of a comprehensive website redevelopment project, modernising Voyages and Ayers Rock Resort websites, facilitating full hotel and activity booking lifting revenue by 300%.
20102011

Finance Systems & Operations 

Voyages Indigenous Tourism Australia
  • Transitional role, coordinating divestment of remaining assets and operational transition of Voyages Hotels & Resorts to ILC Group, ensuring financial and operational accountability;
  • Realigned and integrated business systems, rationalising legacy applications and streamlining IT solutions to align with the new operating model under ILC Group;
  • Liaised and collaborated with Finance and Legal departments, ensuring audit and regulatory compliance with the sale, appropriate transfer data sets to establish on-going operability.

Key projects & Achievements

  • Coordinated the final operational elements of a $65M sale of Voyages Hotels & Resorts to ILC Group, implementing strategic plans to facilitate a smooth transition;
        • Post acquisition, streamlined IT operations, closing 2 data centres, reducing footprint by 50%, resulting in a cost savings in excess of $1M per year; 
        • Led an application replication project, ensuring vendor retained all necessary data as part of transaction requirements, completing project 35% below budget;
      • As Project Manager, led the Finance Team through the automation of company-wide daily management reports function, increasing productivity and saving 4-6 work hours per day;
      • Provided key technical and financial advice throughout the company’s tendering process to select a new commercial banking solution, coordinating the transition to new provider.
20082011

Finance Operations Team Leader

Voyages Hotels & Resorts
  • Responsible for leading a team of 5 Finance Operations Officers in support of shared service delivery across Treasury, Accounts Payable and Banking;
  • Managed banking processes and transactions, liaising with CFO and overseeing all bank reconciliation and account activities pertaining to balance sheets for all hotels;
  • Conducted in-depth financial data analysis to ensure accurate reporting and forecasting, supporting company-wide strategic planning initiatives;

Key projects & Achievements

  • Formulated and delivered the Company Carbon Footprint measuring project, used to secure governmental NGERS compliance reporting requirements;
  • Contributed to various special reconciliation projects by liaising with third-party auditors to establish a best-ever reconciliation report as confirmed by PWC;
  • Awarded “Finance Office Employee of the Quarter Award,” Oct 2008.

Earlier Career History

20062008

Audit Supervisor

Voyages Hotels & Resorts
20032006

Night Manager

Hotel Unique

Education & Professional Development

2017

AWS Solutions Architect - Associate

Amazon Web Services
2016

Project Management Professional

Project Management Institute
2015

SQL Data Modelling

New Horizons Learning Centre
19982002

Bachelor of Business, Hospitality Management

Senac - São Paulo

Personality

I've always believed we have pray what we preach, and I've always preached we should make decisions based on data, so here is my results from the Strengths & Personality test.