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Summary

A University of Michigan Bachelor of Business Administration graduate. With concentrations in Finance and Operations Management. Much of my experience can be attributed to my passion for education. In addition to being acknowledged for being resourceful, adaptable, and self-directed with the ability to meet even the most challenging goals.

I have consistently taken the initiative to reduce costs, plan and implement cross functional programs, and employ critical technology to meet objectives.

Education

Work experience

Sep 2008Present

Orientation Leader

University of Michigan-Flint
  • Initiated relationships with new students through "Early Communication" process.
  • Assisted new students through web registration process.
  • Developed programs within a team.
  • Presented to audiences with 50-150 in attendance at each session.
Nov 2011Present

Technical Solutions Representative

Hewlett-Packard
  • Maintain strong relationships with colleagues, which helps to provide better service.
  • Support and train the users to handle different software applications.
  • Solve end-user workstation problems.
  • Recognized by customers and management for superior quality support.
  • Responsible for an average of 15 customer calls, e-mails, and IT requests daily. 
  • Provide support for various programs such as MS Office, Oracle, Concur, Peoplesoft, and EDS.
Jun 2010Jan 2012

Financial Representative Intern

Northwestern Mutual Financial Network
  • Represented a full line of financial and insurance products.
  • Provided financial advice to individuals and businesses.
  • Developed and checked clientele financial plans.
  • Ensured compliance with the State of Michigan Office of Financial and Insurance Regulation
Jun 2010Jan 2012

First-Year Experience 100 Student Instructor

University of Michigan-Flint
  • Prepared lesson plans for 5-20 students on a weekly basis.
  • Executed lesson plans.
  • Provided support for students outside of classroom.

Skills

iOS
Microsoft Office Suites
Mandarin
Account Reconciliation
Budget Development
Budget Management

In the Press

Awards

Affiliations

Certifications

Jun 2010Jun 2012

Life Insurance Producer

State of Michigan Office of Financial and Insurance Regulation
Jun 2010Jun 2012

Accident and Health Insurance Producer

State of Michigan Office of Financial and Insurance Regulation