Alba De San Claudio

Alba De San Claudio

  • Freshwater Bay Isle of Wight , England


A bright, talented and hard working individual with a bubbly, friendly personality and the ability to work as part of a team.  Possessing excellent communication and hospitality I have learned and grown from each of my previous positions. 

Currently looking for a suitable live in staff position  in order to broaden my experience  hospitality sector with a challenging assignment, which would enable me to exercise my communication, organizational, skills in an effective manner.

Work History

Work History

General Assistant ((Bar/Restaurant, Barman, Waiter, Housekeeper) 

HF Holidays
Dec 2014 - Present

Working and living in the hotel responsible for cleaning and returning vacant rooms to occupant-ready status. Set up and cleaned banquet and conference rooms. Recorded guest comments or complaints, referring customers to managers as necessary. Served restaurant customers with a professional attitude. Received orders, served food/drinks and collected payment.

Responsibilities include:  

  • Check rooms completely to verify vacancies post check-out.
  • Clean, wiping or vacuum rooms every day .
  • Clean all dining room equipment, cutlery and crockery.
  • Restocked supplies in rooms, housekeeping carts.
  • Kept hallways and common areas of facility neat and clean.
  • Assist in the preparation of picnic lunches.
  • Assist in the lifting and moving of heavy objects.
  • Engage and interact with guests in a way that promotes a warm and friendly.
  • atmosphere within the house.
  • Undertake dining room preparation and service.
  • Responsible for keeping the bar clean and tidy, collecting empty plates and glasses.
  • Preparing the bar for service, restocking wines and spirits.
  • Taking food orders from customers in the seated restaurant area.
  • Removing dishes and glasses from tables, and taking them to kitchen for cleaning.
  • Occasionally working at weddings, private parties and conferences.
  • Operating the till and taking cash,

Technical Marketing Manager

Cadena Ser(Radio Network)-Zamora
Apr 2012 - Nov 2014

Implemented and evolved high-impact strategies to target new business opportunities and new markets.
Responsibilities include:

  • Visit local stores and potential clients to try to secure a sales contract.
  • Demonstrated company products to store managers, employees, and customers to educate them on the benefits.
  • Follow-up with potential clients to determine whether a decision has been reached.
  • Return phone calls to customers with complaints or inquiries.
  • Worked with marketing, manufacturing, and accounting departments to ensure quality products and advertising.
  • Prepared informative documents to be used in sales and marketing.
  • Met with potential clients to determine the amount of sales.


Room Mate Vega Hotel ***
Dec 2009 - Feb 2012

Managed receptionist area, including greeting visitors and responding to telephone and in person requests for information.
Responsibilities include:

  • Dealing with bookings by phone, e-mail, letter, fax or face-to-face.
  • Completing procedures when guests arrive and leave.
  • Choosing rooms and handing out keys.
  • Preparing bills and taking payments.
  • Taking and passing on messages to guests.
  • Dealing with special requests from guests.
  • Answering questions about what the hotel offers and the surrounding area.
  • Dealing with complaints or problems.


Bar España
Apr 2003 - Oct 2007

For four years during the summer responsible for looking after guests and attending to their needs during their visit. Welcoming them to the restaurant, escorting them to their table and also informing them of any special offers or meals.
Responsibilities include:  

  • Providing a warm welcome for customers.
  • Receive food & drink orders & serve customer requests to the standards required.
  • Serving dishes to customers at tables.
  • Learning the names of & building relationships with regular customers.
  • Ensure timely delivery of all food & beverage items to customers.
  • Understand menu content and keeping up to date with any menu changes.
  • Making recommendations from the menu if requested.
  • Answer guest queries in a polite and helpful manner.
  • Clearing cutlery and dishes away from tables.
  • Passing food orders through to the kitchen staff promptly.
  • Ensuring all hotel corridors are kept clear from rubbish, glassware and crockery.
  • Full product knowledge of all menu items and hotel facilities and services.
  • Check on customers asking if they are enjoying their meals and service.
  • Ensuring the food service area is left clean and tidy once all the guests have left.
  • Relaying, preparing and setting tables for the next guests.
  • Looking after guests with special needs and dietary requirements.




  • Exceptional customer service.                                                                         
  • Cash handling expertise and Credit card.                                                
  • The motivation to learn new.                               
  • Experience of serving large numbers of customers at large functions and events.
  • Good housekeeping.
  • Able to multi-task duties and pay attention to details.

Personal Information

  • Driving license with safe driving record.
  • Red Cross Volunteer.

  - Identified volunteer opportunities in coordination with supervisors.
   -Researched new potential funding sources through social media websites.  
   -.Conduct small group and individual classroom activities with students based on differentiated learning needs to ensure all students are learning at full potential.
    -Facilitated activities that developed students’ physicall and social growth.
    - Encouraged students to be understanding with others.



Puri Peña/President, Spanish Red Cross/ Fermoselle, Zamora, Spain

Iglesia Street,  Fermoselle, Zamora, 49220 


Miguel Angel Gonzalez Diaz/ Director, Cadena SER ZAMORA, Spain

Ronda de la Santa Ana, 6      Zamora 49006    

Telephone: +34 980 515 355  


Maria del Mar Marcos/ Restaurant Manager, Restaurante España Zamora, Spain

Requejo Street 16, Fermoselle, Zamora   49220

Mobile: +34 980 61 40 08