Rojus Alappat

KEY RESPONSIBILITIES

Resolving Tcikets.

Managing and solving issues over client chats.

Server Monitoring.

Resolving IIS7 issues.

        Remote support over Logmein.

KEY RESPONSIBILITIES

Managing and guiding a team of 12 technicians.

Configuring and Administering RIS & IIS Server.

Configuring VPN connections.

DNS and DHCP server Administration.

Giving technical support to the clients.

Antivirus Installation & Configuration in Windows Server and client machines.

Configuring Proxy Servers.

      Configuring Exchange Server 2007.

        Remote Administration using PCAnywhere & Team Viewer.

    KEY RESPONSIBILITIES

  Analyze, log, track and complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs.

·Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Recommends resolutions to complex matters of significance and coordinate the implementation of the approved course of action.

Coordinate and monitor troubleshooting to isolate and diagnose common system problems: document system events to ensure continuous functioning. Recommend course of action and implement as approved.

Coordinate testing, upgrade and configuration of system files and services. Ensure changes are in accordance withappropriate operating procedures.

              Providing remote support to the clients.

KEY RESPONSIBILITIES

Administered NT, 2000, 2003 servers in a complex environment.

Managed and handled troubleshooting for Active Directory, and backup related errors.

Developed Plan for deployment of Microsoft security patch.

Created users accounts, and Organizational unit in Active Directory.

User NT accounts management.

Troubleshooting all email related issues.

Managing and troubleshooting user access/privileges.

Managing security and distribution groups.

Managing disk space allocation and .

Managing and executing Firewall.

Create and monitoring FTP Server.

Performed occasional off-hours and remote support.

Conducted regular backups and restored the same using NT backup, as and when required.

      Resolving LAN, Hardware and Printer Related Issues.