Alan Gibson

Alan Gibson

Work History

Work History
1980 - 2008

President / CEO


Commercial computer services contracting company with $4M to $5M in annual sales and an international customer base.

Founded company with a focus on repair and maintenance of office and industrial use equipment such as Dell, HP, IBM, Storagetek, Sun, Zebra, Symbol, Genicom, and Tally. Ensured delivery of timely and quality service creating an overall positive customer experience. Oversaw all internal business operations comprised of up to 50 full time employees and over 200 subcontractors including contract negotiations and creation of sales support agreements. Maintained specialized Air Force equipment at Top-Secret sites.

·Boosted gross sales over $500K annually as a result of leading the acquisition of a company specializing in Storagetek libraries.

·Generated $400K in additional annual sales by acquiring and merging the operations of a service firm with a niche focused on the legal industry.

·Streamlined global operations through a strategic remote parts logistics program designed to service high-volume and unique equipment clients.

·Ensured worldwide serviceability for aging equipment as well as business critical devices by developing specific repair plans and solution programs.

Note: Additional experience includes roles as Regional Technical Support Engineer at Hewlett Packard Corporation and Testing Engineer at Honeywell Corporation.



Bachelor of Science

California Polytechnic University


Experienced managing in fast-paced environments and fast-growing companies, proficient in variety of functions, accomplished at managing in multiple business units

Field Service Operations

My background of managing a field service operation comes from a hands on approach to daily problem solving. A team of engineers would assist in the formulation of the best solution for more than 200 customers with more than 400 service contracts. Costs of a field service operations repairs can escalate out of proportion to the customers revenue stream. I have always found the most cost effective solutions for service delivery.


The manufacture’s rapid increased pace to release newer, faster, better equipment to users would result in upgrades and lowering the customers maintenance cost of ownership. Identifying and creating innovative service solutions maintained the existing customer service revenue and created more opportunity for the sales staff.


Managed all accounting and administrative functions including multiple inventory locations. Provide leadership and mentoring through the job bid process. Successful track record winning large bids and rapid ramp up for service delivery in multiple location. Managed a staff of twenty five fulltime and over two hundred subcontractors in the US and Europe.


Generated millions of dollars of new business year after year. Maintaining a competitive edge with a fast pace changing market place. Creating a work environment for the staff willing to give 125%.


Highly Motivated Operational Executive with over twenty years experience in the Services Industry.

Operational Services

I have over twenty years experience providing IT SERVICES to national and international customers. I managed over 200 customers which purchased over 400 multiple vender type service agreements. The variety of clients ranged from very large such as BANK OF NEW YORK MELLON nationally to small clients such as the USC MEDICAL SCHOOL. My responsibilities and duties required I organize all company daily events which included directing 50 full time support personnel and over 200 subcontractors. My daily activities encompassed a variety of tasks, various technical requirements, certain human resources needs, and finance, parts logistics, and multiple inventory management. With over twenty years of negotiating service agreements I have adapted to a tremendous amount of change in equipment and methods of service with enormous success. In the past ten years I orchestrated five company acquisitions and mergers successfully increasing gross sales and expanding the company service capability.I also maintain an active Top Secret Security Clearance which allows me to have access to high level areas for US government work.

Budget Planning and Financial Management

Developed Annual Budgets plans and monthly forecasting. Managed operating budgets from

$3 million to $7million annually. Controlled annual equipment purchases and increased service inventory requests. Negotiated yearly Human Resource contracts with Medical Services providers

to provide the best price point services for employees.



Top Secret


HP Servers, HP1000 / HP3000 / HP9000, Dell, Compaq, Sun, IBM, Unix, MPE, XP, RTE