Included positions as Manager, Systems and Programming, Numedco Systems; Systems Engineer, IBM Professional Services; and Senior Programmer/Analyst, Custom Programming Group (CPG).
- Structured Systems Analysis- Software/Technology Architecture- Policy/Procedure Development- Business Process Reengineering- Program & Project Management - Product Development Life Cycle (PDLC)- Customer Relationship Management- Team Collaboration & Leadership Skills- Analytical & Problem-Solving Abilities- Strategic Planning & Tactical Execution - Information & Network Security- Continuous Process Improvement- Vendor & Resource Management- Technical Support & Training- Customer Service Excellence
CompTIA Certifications: A+, Linux+, Network+, Security+IBM Certified AIX Support SpecialistSANS Institute - GIAC GSEC Security Essentials TrainingIBM - Joint Application Design ( JAD ), Contract Management, IMS-ADFII,Managing Application Development Process
CHALLENGE: Led team of three software programmers in design and development of online hospital time and attendance software and radiology workflow management systems for a leading UNIX-based solutions provider.Achieved 100% customer satisfaction, earning a solid reputation for providing superior sales support, product marketing, and software implementations at more than 80 client sites.
CHALLENGE: Served as Project Coordinator; selected productivity tools and provided technical support and training for users. Completed application coding and development for a large-scale military supply logistics system.Consistently ensured key milestones were completed on schedule and within budget.
CHALLENGE: Developed and customized a number of hospital software products, including online time and attendance application and electronic claims interface for automated physician billing system in a UNIX environment.Improved efficiency and virtually eliminated errors by utilizing electronic records.
SENIOR SYSTEMS ENGINEER
Proven Track Record in Driving Leading-Edge Technology and Business Innovation SolutionsSolid Background in Custom Programming and Application Development in Diverse Industries
Technically talented, accomplished, and results-oriented information systems engineer with over 20 years of experience and demonstrated success in systems integration, systems administration, and technical support. Skilled in overseeing technology improvement initiatives and aligning information services with business goals to introduce system efficiencies, improve processes, increase reliability, and maximize productivity. Highly regarded for the ability to standardize procedures, motivate cross-functional teams, and work well under pressure to manage and meet multiple project deadlines.
1989 - 2010
Chester, VT & Berwyn, PA
One of the world's premier information providers consisting of 350 newspapers online with 150 million articles.Senior Sales/Systems Support Engineer, NewsBank Media Services (2002-2010)Developed technology roadmap for new product/services development strategy, giving direction to the business's total new product effort. Led cross-functional teams of IT specialists in sales support, project management, application programming, product development, and internal technical and server support. Designed, implemented, and integrated software product add-ins and multiple third-party features into the core business system to enhance product functionality. Functioned as Lead Engineer, integrating new systems into existing environments for 80+ publishers across the U.S., Canada, and Latin America. Provided innovative ongoing maintenance and technical support for those customers.Served as Project Leader for successful software upgrade development project of SAVE newspaper library system, extending the product life cycle to maximize revenue.
Designed, configured, and implemented the hardware and software environment for SAVE service bureau system, allowing company to attract and retain its SAVE customers.
Dramatically improved access to centralized, accurate product information by building in-house sales support and marketing documentation for SAVE 6 in wiki format.
Developed and documented technical installation procedures and user support processes for AIX, Solaris, Linux, and Windows implementations of company's products.
KNIGHT RIDDER/MEDIASTREAM Manager, Technical Support (1989-2002)Provided marketing technical support from the sales process through production implementation; prepared and delivered on-site and in-house sales and training presentations to technical and non-technical audiences. Administered operating system and hardware technical support for internal server systems, as well as remote customer systems. Designed, configured, and implemented new software and hardware systems in multi-platform environments running AIX, Solaris, Linux, and Windows. Wrote and instituted 24/7 support policies, configured PBX/voicemail system to reflect after-hours policies, and managed and actively participated in on-call support rotation.Recognized as subject matter expert (SME) in UNIX shell and utilities for the enterprise; mentored direct reports and ensured related platform and product knowledge transfer across business lines.
Streamlined implementation of pre-install and quality control procedures, reducing overall installation time of content management system servers on-site.
Conceptualized and developed the hardware and software environment for service bureau system which became the foundation of NewsLibrary newspaper data marketing system; migrated legacy data from IBM mainframe.
Designed, configured, and seamlessly implemented Managed File Transfer (MFT) solutions for secure sharing and distribution of data through the network; eliminated need for data interchange via magnetic tape and associated labor, and reduced media and shipping costs for geographically-dispersed customers.
Redesigned and configured network protocols in place of slow dial-up connections, eliminating the need for modems and long-distance telephone connections, upon widespread adoption of Internet connectivity.
Successfully managed MediaStream's reseller business, resulting in the sale of over 100 servers for use as SAVE platforms for new and upgrade installations.