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Work experience

2001Present

Project Manager (Volunteer)

Tiffany Harbor Productions
  • Design navigation and interactivity for CD-ROMs, DVDs, and websites
  • Advise on design and layout for various print, Web and video projects
  • Build and maintain websites or components
  • Set up, film and edit both photos & videos; record audio components for various projects
  • Co-produce events, including two book launches and a weekend retreat
  • Operate Keynote presentations and sound reinforcement at events
  • Create company initiatives and products using mind-mapping and mastermind sessions
  • Assist in trade show booth design, promotion and staffing
2009Present

Chief Tea Guide

Adventures with Tea
  • Select flavors of loose leaf gourmet teas
  • Source vendors and accessories
  • Maintain inventory
  • Create in-home and corporate presentations and tastings about various aspects of tea
  • Demonstrate tea's diversity by leading cooking classes using tea as an ingredient
  • Develop materials to be used in classes including recipes
  • Co-authored Cooking with Tea: Basics
  • Use social media to involve customers
  • Build and maintain the website and shopping cart
2010Present

Bell Staff

John Q. Hammons Hotels and Resorts
  • Transport guests to and from various locations including KCI Airport and area attractions
  • Create destination recommendations based on needs, time and preferences
  • Set up ballrooms for banquets, meeting and weddings
  • Maintain the Market including monthly inventory
19972009

Café Manager and District Trainer

District Café Trainer:

  • Opened ten new cafés: trained staff, worked with vendors, merchandised displays, set up equipment  and conducted inspections
  • Assisted with implementation of new national product programs
  • Trained 20+ new café managers & store management, including district managers
  • Troubleshoot equipment by phone or in person
  • Listened to & solved issues or crises in cafés concerning staffing, vendors, & customers
  • Traveled the Midwest to coach and instruct café managers
  • Educated customers in coffee and tea at over 20 seminars in six stores

Café Manager:

  • Built café to exceed $500,000+, quadrupling first year's sales
  • Outperformed 97% of cafés in 2009 regional contest
  • Exceeded company standards in gross margin, leading the district for 12 years
  • Interviewed, hired and managed a staff of up to 21, more than tripling the first year's staff
  • Interpreted rate of sale reports to prepare prep sheets for each day's needs
  • Ordered & organized all food, non-food and smallwares; processed all invoices & credits
  • Followed basic principles of Zenger Miller leadership development
  • Learned and overcame Lencioni's Five Dysfunctions of a Team regarding trust, conflict, commitment, accountability, results

Receiving Manager:

  • Received and processed an estimated 12,000+ items per week
  • Handled returns for 50+ publishers
  • Coached booksellers on proper shelving and recovery
  • Trained others to properly use equipment in receiving room
19901996

Product Specialist and Third Key

Sherwin Williams
  • Served as manager when management was absent, including open, close and deposits
  • Managed and maintained all non-coatings inventory (tools, supplies, wallcovering, window treatments)
  • Educated customers in products, color and painting techniques
  • Used customer-provided items (ranging from nail heads to turtle shells) to analyze & custom mix colors
  • Troubleshoot equipment both in-store and on-site
  • Resolved crises from in-store to on-site customer complaints
19881990

Paraprofessional

Technology Evaluation & Resource Center
  • Assessed children with special needs in a 5 school district region
  • Consulted with teachers & counselors to discover their students' progress & needs
  • Provided ongoing help for both students and teachers
  • Redesigned toys for the severely multiple handicapped
  • Used technology to assist students with vocabulary and communication
  • Created and edited a newsletter to share new software, hardware, and equipment

Education

BA

References

Mark Robey

“Alan is a well reasoned individual who understands the relationship between operations, customer service, sales & marketing and employee management. For 12 years I watched Alan grow the business of a corporate store and have the ability to earn the respect of his employees as well as properly and passionately manage and inspire them as representatives of the business. Alan is an asset to any client as he truly understands the global relationship of business and all its facets. I certainly recommend Alan for any opportunity because I know from experience and friendship that Alan knows only one way to operate, and that is giving 110% effort and going the extra mile every time.” 

Certifications

20122013

CTA - Certified Tourism Ambassador

Tourism Ambassador InstituteTM

Publishing Projects

Website Projects