Alan Arnold

Work History

Work History
2010 - Present

Bell Staff

John Q. Hammons Hotels and Resorts
  • Transport guests to and from various locations including KCI Airport and area attractions
  • Create destination recommendations based on needs, time and preferences
  • Set up ballrooms for banquets, meeting and weddings
  • Maintain the Market including monthly inventory
2009 - Present

Chief Tea Guide

Adventures with Tea
  • Select flavors of loose leaf gourmet teas
  • Source vendors and accessories
  • Maintain inventory
  • Create in-home and corporate presentations and tastings about various aspects of tea
  • Demonstrate tea's diversity by leading cooking classes using tea as an ingredient
  • Develop materials to be used in classes including recipes
  • Co-authored Cooking with Tea: Basics
  • Use social media to involve customers
  • Build and maintain the website and shopping cart
2001 - Present

Project Manager (Volunteer)

Tiffany Harbor Productions
  • Design navigation and interactivity for CD-ROMs, DVDs, and websites
  • Advise on design and layout for various print, Web and video projects
  • Build and maintain websites or components
  • Set up, film and edit both photos & videos; record audio components for various projects
  • Co-produce events, including two book launches and a weekend retreat
  • Operate Keynote presentations and sound reinforcement at events
  • Create company initiatives and products using mind-mapping and mastermind sessions
  • Assist in trade show booth design, promotion and staffing
1997 - 2009

Café Manager and District Trainer

District Café Trainer:

  • Opened ten new cafés: trained staff, worked with vendors, merchandised displays, set up equipment  and conducted inspections
  • Assisted with implementation of new national product programs
  • Trained 20+ new café managers & store management, including district managers
  • Troubleshoot equipment by phone or in person
  • Listened to & solved issues or crises in cafés concerning staffing, vendors, & customers
  • Traveled the Midwest to coach and instruct café managers
  • Educated customers in coffee and tea at over 20 seminars in six stores

Café Manager:

  • Built café to exceed $500,000+, quadrupling first year's sales
  • Outperformed 97% of cafés in 2009 regional contest
  • Exceeded company standards in gross margin, leading the district for 12 years
  • Interviewed, hired and managed a staff of up to 21, more than tripling the first year's staff
  • Interpreted rate of sale reports to prepare prep sheets for each day's needs
  • Ordered & organized all food, non-food and smallwares; processed all invoices & credits
  • Followed basic principles of Zenger Miller leadership development
  • Learned and overcame Lencioni's Five Dysfunctions of a Team regarding trust, conflict, commitment, accountability, results

Receiving Manager:

  • Received and processed an estimated 12,000+ items per week
  • Handled returns for 50+ publishers
  • Coached booksellers on proper shelving and recovery
  • Trained others to properly use equipment in receiving room
1990 - 1996

Product Specialist and Third Key

Sherwin Williams
  • Served as manager when management was absent, including open, close and deposits
  • Managed and maintained all non-coatings inventory (tools, supplies, wallcovering, window treatments)
  • Educated customers in products, color and painting techniques
  • Used customer-provided items (ranging from nail heads to turtle shells) to analyze & custom mix colors
  • Troubleshoot equipment both in-store and on-site
  • Resolved crises from in-store to on-site customer complaints
1988 - 1990


Technology Evaluation & Resource Center
  • Assessed children with special needs in a 5 school district region
  • Consulted with teachers & counselors to discover their students' progress & needs
  • Provided ongoing help for both students and teachers
  • Redesigned toys for the severely multiple handicapped
  • Used technology to assist students with vocabulary and communication
  • Created and edited a newsletter to share new software, hardware, and equipment




2012 - 2013

CTA - Certified Tourism Ambassador

Tourism Ambassador InstituteTM