Alana Suarez

Work History

Work History

Other Work Experience

Administrative Support, Credit Analyst, Collections Clerk, Legal Secretary, Medical Office Clerk, Customer Service

2011 - Present

Career Transition Team Manager

FastTrack RTW Services & Solutions
  • Manager of pilot program providing job placement services to individuals on long-term disability as a vendor of several national disability insurance carriers. Services rendered via proprietary internet-based software with interactive platforms for caseworkers and claimants along with telephonic coaching and remote job development. Recruit, interview, hire and training of new hires. Supervision of two Career Transition Coaches while managing a caseload of 70 to 100 claimants from 8 different insurance carriers.
  • Service delivery executed within a 3 Step process that involves engagement/intake, assessment of motivation, personality assessment, data capture of abilities, professional background and skills, job searching and placement. Claimants develop their profile and access tools and resources through a confidential online account.
  • Case management through an online portal that interacts with claimant accounts. Documentation of activities and creation of system-generated status reports based on specific carrier requirements.
  • Develop new ideas on a regular basis to develop and enhance product and service offering, improve operational efficiency and achieve better outcomes.


  • Since start of pilot program in October 2011, my team has placed 116 people into new jobs. I have personally placed 37 people while developing and managing the program.
  • Consistently exceeding quarterly and yearly revenue goals.
  • Helped secure new business, bringing on 7 insurance carriers since program inception.
  • Successfully supporting the RTW initiatives and claim management of national carriers.
2008 - 2011

Program Manager/Employment Specialist

Allies, Inc.

Program Manager

Effectively managed the B.E.S.T. Employees Credit Union Internship, giving individuals with disabilities the

opportunity to gain marketable skills in the banking industry. The program included a 5 day training I conducted followed by a 6 week internship at various credit unions in New Jersey. I recruited and screened interested candidates to determine eligibility. Provided support to interns and credit union managers through on and off-site coaching. Offered job development and placement services to interns post-internship.


  • During its pilot year, the B.E.S.T. Program won the Dora Maxwell Award for Social Responsibility in New Jersey, placing 3rd in the nation
  • The program has been featured in several newsletters and was covered by WMBC-TV, a local news channel.
  • 36 individuals have successfully completed the program.
  • 16 individuals are working in positions ranging from entry-level to upper-level management.

Developed and conducted a 2 week Employment Success Training in American Sign Language for Deaf & Hard of Hearing high school students from the New Jersey School for the Deaf. The training included the following components: interest/skill inventory, overview of industries/career paths, professional portfolio development, job searching, job application process, interviewing techniques, workplace etiquette, and professional terminology. Later, the program was expanded to include the acquisition of supported employment services through Division of Vocational Rehabilitation, job development, job placement and job coaching.


  • Each student that completed the training (30 total) successfully developed a solid employment goal with a plan to achieve their goal.
  • Each student was assisted with developing a resume, cover letter, references.
  • Senior classmen who desired to secure competitive employment were offered placement services and job coaching.
  • As a result of the program’s success, services were renewed for another year and funding was increased to allow for program expansion.

Employment Specialist for the Deaf, Hard of Hearing & Deaf/Blind

Maintained a caseload of 10 to 15 individuals who were in various stages of supported employment: pre-placement, job coaching and follow along. Services provided: functional/situational assessments, advisement for Social Security beneficiaries, resume development, job application/interviewing assistance, interpreting, job coaching, regular follow up and referral to ancillary services.


  • Successfully assisted 14 individuals into community-based jobs encompassing a variety of work settings: retail/food service establishments, photo studios, hospitals, call centers, nursing homes, banks, and medical offices.

Event Coordinator

National Disability Mentoring Day (DMD) – After being an Event Assistant for 2 years, I became the primary Event Coordinator for DMD in 2010. Approximately 450 students with special needs from 40 different NJ high schools participated. After obtaining information about students’ career interests and support needs, I connected them to participating businesses who hosted groups of students for a day of career exploration and job shadowing. This involved coordinating transportation, deploying support staff, and preparing all 40 field trip sites to receive their groups on the same day. Prior to the event, I worked alongside the Director of Public Affairs to host a kickoff event. This entailed inviting public officials to speak such as the governor and commissioners of the Department of Education, Department of Human Services, Division of Vocational Rehabilitation and the Division of Developmental Disabilities. I prepared a brief video presentation which was followed by a speech from a star transition student. The kickoff event and DMD were highly publicized in several NJ newspapers and on local news channels.

2007 - 2008

Sign Language Instructor

Monmouth-Ocean Educational Services Commission
May 2007 - Aug 2007

Paraprofesasional for the Deaf

Long Branch School District



Ocean County College & Brookdale Community College

24 credits

Union County College

21 credits



Employment Specialist I & II

Elizabeth M. Boggs Center on Developmental Disabilities