Network Administrator/Systems Engineer
Navy Federal Credit Union
Designed, setup and integrated network monitoring solution for HP BSM allowing for quicker and more accurate identification and resolution of issues affecting business units capacity to deliver first class customer service.
Researched, recommended and deployed Riverbed network troubleshooting tools that provide extended data capture and analysis capabilities.
Expanded and improved SolarWinds implementation which is the principal tool used for troubleshooting LAN and WAN issues. Compiled and presented training material customized for business section use cases.
- Developed and deployed Citrix Mortgage Desktop used by all branch mortgage offices providing faster access to all the mortgage applications needed to service members' mortgage needs.
- Built and administered Business Objects servers used for reporting.
- Planned, produced and verified UNIFI server upgrades that increased functionality and security of primary mortgage processing application.
- Updated Rightfax infrastructure so that it integrated with UNIFI.