Jahangir Alam

Interest

I love to watch Basketball, Football, Crocket and Soccer. Like to go for fishing and sight seeing. I love natural beauty.

Custom

EMPLOYMENT HISTORY: Sep, 07- Feb,09: CIBT. Washington DC CIBT is the recognized leader in the travel document processing industry. We provide services to over 75% Of the major international tour and cruise operators operating in the United States and proud that more than 400 of the Fortune 500 companies are our customers. Globally, we assisted nearly one million travelers every year and achieved strong customer satisfaction scores from this customer. As a visa and passport consultant, Processing visa and passport request for various travel and cruise companies from the country. Receiving inbound calls for visa and passport information, solving problems and issues with respect and professional manor Feb 07-Present, Sheraton Premier, Tyson’s Corner, VA (Part Time) Front Desk and Telecommunication Representative Working with Star Speed and Star Guest Response System to check in and check out guests at the front desk, also working as a telecommunications operator. Answering Incoming calls from out side and in side the hotel using Meridian 54 key phone system, filing service requests for maintenances and house keeping supplies, forwarding calls for guest rooms etc. Nov 06- Sep 07: Hyatt Place, Chantilly. VA

Front Desk Representative Receiving and welcoming guests at the front desk, making new reservations and reconfirming reservations, Helping guests for accommodations and checking in and checking out guests. Recognizing employees and guests for their all other needs.

Mar 04- Nov 06: AIR WISCONSIN AIRLINES, Appleton. WI Customer Service Shift Manager (IAD) Scheduling monthly appraisals, evaluate provisionary new hires, add or change daily schedules at the beginning of the shift, monitor 35 to 60 employees during each shift. Recognized agent and managers needs. Conducts briefings and submits shift reports at the end of the shift. Conduct monthly meetings between agents and managers. Maintain- discipline and order of the workforce.

Nov 03-Feb 04: SUNTRUST BANK, Reston. VA Bank Teller Performed basic duties of bank teller, including cash handling, money transactions, deposits, withdrawals and customer service. Issuing travelers checks, savings bonds, cashiers checks and more.

Mar 03-Nov 03: NEIGHBORCARE PHARMACY, Chantilly. VA Pharmacy Technician Responsibilities included preparing and arranging drugs according to needs of 30 Nursing homes around the DC. area. Answered incoming calls for refill and other necessary information’s.

Jun 02- Mar 03: ATLANTIC COAST AIRLINES (United Express), Sterling. VA

Customer Service Representative/Supervisor Responsibilities included all aspects of customer service, boarding flights, booking and rebooking passengers update flight status, change seat assignments, tag bags and security check before boarding. Board and deplane inbound and outbound flights respectively Accepted up-graded Supervisor position for the same shifts.

Oct 01- Jun 02: FABER COE & GREGG, INC. Washington Dulles Airport. VA Supervisor Responsibilities included managing employees in the evening shift for five stores Handled and distributed funds, supplied merchandise to all stores and closed four stores. Deposited founds to the bank. Mar 99 – Sep 01: VIRGIN ATLANTIC AIRWAYS, IAD Passenger Service Agent Responsibilities included all aspects of customer service, Greeting and checked in passengers at the front counter. Hosted business and first class passengers in the Virgin Upper Class lounge boarded and de planed inbound and outbound flights respectively processing international arrivals and assisted passengers with connecting flights. Proficient in airline reservations systems and baggage-control. Ordered company stationary and managed inventory.

Apr 96 – Jun 99: DULLES MARRIOTT SUITES, Herndon, VA Restaurant Supervisor (Trainee) Recognized for outstanding customer service agent that led to increased business. Answered incoming calls for reservations and assisted managers in completing inventory and ordering supplies for the restaurant and bar.

PROFESSIONAL AFFILIATIONS: In conclusion, I have the abilities and the character desired, I feel confident that I can make significant contributions to the support of organizations. A personal Interview will allow me more latitude to discuss Human Resources in detail and answer any questions one may have.

ADDITIONAL INFORMATION: Citizen of the United States of America. References and information are available upon requ

Summary

The importance of real-world teamwork has become an integral part of my demeanor. The inner communications within the group setting is often the most important aspect, as the group’s liner progression is contingent on this communications.

LANGUAGEES: Fluent in Bengali, Hindi and Urdu.

Win Hyatt Gold Passport Enrollment Grand 8Prizes for summer, 2007 Training Certificate in Diversity Awareness, April, 97 Received Outstanding Performance Award for customer service and Employee of the Month Award from Marriott Suites for January 98 Certified Myers Briggs Type Indicator (MBTI). March 05 Completed Ground Security Coordinator (GSC) training, May, 2005. Completed Complaint Resolution Official (or Officer) (CRO) training, Jul 05

Citizen of the United States of America. References and information are available upon request.

Work History

Work History
Mar 2009 - Present

Guest Service Agent

Sheraton Premier
Sep 2007 - Feb 2009

Passport/Visa Service Analyst

CIBT

CIBT is the recognized leader in the travel document processing industry. We provide services to over 75% Of the major international tour and cruise operators operating in the United States and proud that more than 400 of the Fortune 500 companies are our customers. Globally, we assisted nearly one million travelers every year and achieved strong customer satisfaction scores from this customer. As a visa and passport consultant, Processing visa and passport request for various travel and cruise companies from the country. Receiving inbound calls for visa and passport information, solving problems and issues with respect and professional manor

Mar 2004 - Nov 2006

Shift Manager

http://www.awac.com

Scheduling monthly appraisals, evaluate provisionary new hires, add or change daily schedules at the beginning of the shift, monitor 35 to 60 employees during each shift. Recognized agent and managers needs. Conducts briefings and submits shift reports at the end of the shift. Conduct monthly meetings between agents and managers. Maintain- discipline and order of the workforce.

Education

Education

IST

CompuClub

IST 100 May, 2001 Northern Virginia Community College (NOVA), Loudoun, VA

 Hardware: Windows and IBM compatible PC. Operating System: MS Dos, Windows 3.X/95/98/NT/2000/XP Application Software: MS Office 2003 XP, Lotus 1-2-3, Adobe, WordPerfect and Win fax Pro 8.0, Web Tools: Netscape Navigator 7.1, Internet Explorer 8.0 and WIN PM(Hotel Business)System. Travel Pass Cruise and Vacation reservation system. Good knowledge of installing PC Hardware and Software.

Jan 1978 - Dec 1981

MSS

Universirt of Dhaka

Skills

Skills

Customer Service Management

I was shift manager at IAD (Dulles International Airport), VA and worked for United Express operated by Air Wisconsin Airways for 3 years.

Certifications

Certifications
Mar 2005 - Present

Certified Myers Briggs Type Indicator (MBTI

Air Wisconsin Airways
May 2005 - Present

Ground Security Coordinator (GSC) training,

Air Wisconsin Airways