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Alamin Abedin Chowdhury

Senior Supervisor Reservation & E- distribution

Career Objectives

To find a challenging position and be an integral part of a growth oriented team with a clear path where, I will be able to consolidate upon my intelligence, hard work and dedication to contribute to the organization’s profitability.

Summary

To gain a dynamic and challenging role in the area of Customer Service that will offer be the best opportunity for further development of my abilities, skills and knowledge in an established firm with long term career growth possibilities.

Work experience

2014-05present

Senior Supervisor Reservation & E- distribution

Six Seasons Hotel

To oversee and control daily tasks when on duty.  To supervise all agents and develop them in order to handle reservation tasks properly. To assist Head of Sales & Marketing to operate the department.  To handles all group tours/ conventions from the initial blockage to the rooming lists.  To records all reservations neatly and accurately on prescribed forms.  To files neatly all updated correspondence chronologically, first and then alphabetically.  To handles the telex machine in sending outgoing reservations telexes.  To handles all advance deposits received by crediting the amounts into the correct guests folios and issuing receipts to the senders.  To check incoming letters, telexes and faxes than distribute to whom it may concerned within the Reservation Department.

2012-052014-04

Guest Service Agent

Nascent Gardenia Hotel

Always   greet   guests   in   a   friendly   and   professional   manner  according  to  Hotel  Elan’s  standards  Engage   each   guest   as   a   unique  individual  and  listen  attentively   to   their   requests  Perform  accurate  check-‐ins  and  check-‐outs   of   guests   daily  Answer   the   telephone   in   a   timely   and   professional   manner  Make   reservations   over   the   phone   and   in   person  Run   daily   reports   to   check   reservations   for   accuracy   and   identify   any   special   requests  Responsible   for   a   cash   float   throughout   your   shift   and   ensuring   it   balances   correctly   at   the   end  of   shift  Anticipate   and   address   guest’s   service   needs  Listen  to  guest’s  complaints  or  concerns  and  resolve  their  issue  in  a  timely  manner  Promote   a   safe   working   environment  Learn   and   adhere   to   all   fire   and   emergency  procedures,  including  procedures  for  handling  of  the  fire   panel,   ensuring   guest   safety   and   participate   in   an   evacuation   if   necessary    Practice   safe   working   habits,   including   bending   and   lifting   appropriately   to   avoid   injury,  reporting   hazards,   appropriate  use  of  cleaning  chemicals  and  working  to  minimize  tripping  hazards  Comply   with   the   Hotel   Elan   Policies,   Procedures   and   Code   of   Ethics  Performs   any   additional   tasks   which   are   assigned   by   management 

20032005

Guest Relation officer

Hotel The Cox Today

Supported marketing and corporate communications across the organization, traveling to Paris, France Headquarters as needed. Organized on- and off-site team building activities and traveled frequently across locations to adopt best practice methods.

Area of Expertise

ONLINE MARKETING
Sales Strategy
Customer support

Education

Bachelor of Communications, Marketing

United States International University

Computer Skills

MS Office (Word, PowerPoint, Excel, Outlook, Access)

A+ Comptia Certification