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Alaina McDuffie

Objective: To gain employment in an environment that encourages, rewards, and challenges the growth of hard working, above average, self-motivated individuals.


June 2010Jan.2012

Customer Service Associate

JCPenney (The Loop) Kissimmee, FL & (Wolfchase Galleria) Cordova, TN

° Provide customer service; Process merchandise returns and exchanges.           ° Solicit sale of new or additional services or products, and determine charges for services requested.                                                                                                  ° Operate a cash register, collect payments, recieve and disburse money.            ° Confer with customers by telephone or in person, and resolve customer complaints.

Nov. 2012Present


United States Postal Service

• Read address on each parcel positioned on the supply belt. •Associate address with machine code and 10 key on the keyboard.                                                         • Push mail items on signal by buzzer or light.                                                           •Load labels and perform other clerical duties as assigned.                       •Operate other mail sorting machines using similar keypad.


Aug. 2003May.2007

Highschool Diploma

Cordova High

High school


Jan. 2009Sept. 2009


° Operate a cash register                                                                                 °Greet customers and provide customer service                                   ° Resolve customer complaints


Consistently recieve recognition for exceeding mandatory job requirements at JCP:

~ Month of August 2011, achieved 36 Customer Credit Card Applications ("ICAPS")(MIN. requirement 8 per month); Over 90 ICAPS Year to Date; Achieved over 30 Catalog Degrees               ("Just Offers") Year to Date * Received several written compliments from customers for excellent service. * Recieved numerous compliments for  for successfully completing tasks and speciality projects in record time.                          USPS- DID 3 YRS as PSE Clerk (part time employee) with good evaluations every year. Turn over to a Clerk with benefits.                               ( Full time employee)


°Computer Savvy (Word, PowerPoint, Excel)                                                         °Fast learner                                                                                                           °Work at a fast pace                                                                                             °Team Player


Cashier ( March 2008- January 2009).                                                                        *Recieve payment; Issue receipts; Greet customers, Resolve customer complaints; Answer questions and provide customer service.