Download PDF

al hasan sami abdulaziz abdulrahman 

Technical Support Executive Devices Technical Support & Operations

Summary

Hands on knowledge and experience of the maintenance and support of computer systems and networks of both small and large departments. As well as the planning and practical implementation phases of various network & security projects. Previously held responsibility for ensuring the security of stored information and also for the installation of new hardware and software and in preventing illegal alterations, damage, or disclosure of information. Valuable experience of planning, co-ordinating and controlling the security measures for information systems to regulate access to computer data files. Easy going by nature, willing to work shifts and able to get along with both work colleagues and senior managers, currently looking for a starting position as a IT Technician or Network Administrator.

Work experience

Jun 2013Aug 2015

TEAM LEADER OF TECHNICAL SUPPORT STUFF

ETIHAD ETISALAT (MOBILY)

The Technical Support Team Leader role is to effectively manage, motivate and develop a team of Technical Support Assistants responsible for providing a range of TechnicalSupport Services to both internal and external customers. Key duties and responsibilities: Line management, provide effective...

Apr 2010Mar 2011

Technical Support

ETIHAD ETISALAT (MOBILY)

Knowing computer systems and networks backward and forward is the primary responsibility of a technical support engineer. These professionals have much more extensive knowledge than front line or primary technical support personnel. Technical support engineers should excel at problem-solving

Technical support engineers typically are hired by companies to help solve computer system problems. Engineers usually handle issues that cannot by solved by the front line support techs. Their job typically involves server and network configuration, rather than typical desktop issues. Once a problem is resolved, a technical support engineer will document the procedures so the issue can be quickly resolved in the future.

Feb 2009Jan 2010

SUPERVISOR OF CUSTOMER SERVICE

ABDULRAHMAN AL MANDEEL .EST

Education

Aug 2008May 2012

Bachelors of network engineer&computer

AMERICAN UNIVERSITY OF LONDON
Sep 2004Aug 2006

STUDY 2 YEARS IN INFORMATION TECHNOLOGY PROGRAM

ARAB OPEN UNIVERSITY
Jan 2003Jul 2004

SECANDRY DEGREE

AL SHOLAH PRIVATE SCHOOL

Skills

Testing and evaluating new technology.
Working knowledge of major networking components & hardware components
Ability to explain technical issues clearly to non technical colleagues.
Extensive knowledge of Microsoft based operating systems, including Windows Server 2008, and Windows Vista.-apple devices- IOS operations
Data communication / Mobile communication
Experience of performance measurement, capacity and tuning issues
Prioritising and managing many open cases at one time.
Have a good technical network background.