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Proficient in Microsoft Office applications. Able to converse efficiently with all levels of clients, colleagues and external contacts.

Highly skilled with multi-line phone systems.

Advanced knowledge of administrative and clerical procedures. Skilled with cash handling practices as well as POS systems.

Warehouse experience in Inventory as well as Shipping & Receiving


Mar 2012Oct 2014

Account Collections & RTV

Norman's Electronics Inc
  • Reduced collection turn around time from 60+ days to 30 days within 6 months of accepting a dual position workload.
  • Implemented processes that developed departmental efficiency and productivity, resulting in increased dollars collected and decreased inventory.
  • Within the first year my team and I were able to recover and reconcile a total of $1. 2 Million in uncollected & unaccounted for parts QUALIFICATIONS
May 2009Jan 2012

Customer Service Manager

Norman's Electronics Inc
  • Focused a rapidly adjusting call center operations for radically shifting company dynamic
  • Managing and energizing a staff of 11 employees in a high-stress environment
  • Maintaining customer base with exceptional Customer Service skills, not limited to but including live proactive/reactive call assement
Sep 2005May 2009

Warehouse/Pick-Up & Delivery Driver

Norman's Electronics Inc
  • Well versed in warehouse safety practices & cross-trained in Shipping and Receiving
  • Achieved a perfect company driving record while operating company vehicles
  • Worked in unison with other employees daily to eliminate injuries, prevent property damage, and to ensure that our clients received the highest level of customer service



  • Dual seals Vocational and College Prep
  • VICA
  • Accelerated Spanish


Available Upon Request