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Work experience

Thomson Reuters

Dec 2015Present 

Systems Engineer


  • Red Hat Certified Engineer.
  • Extensive knowledge of Linux Systems.
  • Strong analytical skills and problem-solving abilities.
  • Analyzing system and network performance using monitoring and graphical data.
  • Proficient in technical and non-technical communication.
  • Good leadership skills and the ability to guide and provide technical direction and supervision.
  • Acutely aware of the latest technology and how best to leverage its capabilities for an organization.
  • Supporting clients on SLA Basis through ticketing tools.
  • Installing MySQL data base in UNIX servers.
  • Basic knowledge in DNS, DHCP, Web servers and SQL queries.
  • Ability to work well with developers in a cross-team environment.
  • Automating various day to day activities in servers.
  • Encryption technologies.
  • Able to communicate complex technological issues and solutions to coworkers.
  • Ability to successfully handle multiple tasks while under pressure.
  • Document Management System (SharePoint)
  • Having exposure on ITIL tools.


Apr 2015Dec 2015

Technical Support Engineer L1

  • Linux application sever monitoring
  • Linux telecom gateway server monitoring
  • Managing Processes on application servers.
  • Maintaining and predefined editing of client CGIs.
  • Data retrieving from Database server and insertion in backup Database server.
  • Monitoring the Database using MySQL queries
  • Running and making predefined changes in Perl and Shell scripts to generate reports from MySQL database.
  • Working with remote servers using SSH and taking Backup using ftp and SCP.
  • Full and incremental backups.
  • Installing and managing different RPM Packages
  • Scheduling automatic and repetitive jobs with Crontab
  • Monitoring System Performance, System events, Disk utilization, CPU utilization of remote servers, using with Xymon monitoring tool.
  • Responsible for File permissions and Managements.
  • Incident management using Remedy and Requeste
  • Adhere to SLA response, & resolution times and ensure tickets are updated regularly
  • Escalation of problems in a timely manner as per the defined escalation matrix.
  • Supporting clients through phone, instant messenger and email.


Jan 2013Aug 2013

Desktop Support Engineer

  • Support infrastructure and assist in development of network solutions
  • Diagnose and troubleshoot internal network issues
  • Evaluating new software/hardware to determine compatibility with existing technologies
  • PGP based encryption and decryption , managing keys
  • Configuring outlook 2000, 2003, 2007 & outlook Express
  • Supporting End Users through phone, email and remote access
  • Providing Remote support through tools remote desktop tools
  • Providing support for video, call conferences in bank zonal office
  • Supporting various Banking applications like finacle, flex cube, etc.
  • Installing & Configuring of Different Types Of OS and Software’s




Sep 2007May 2011


Computer Science and Engineering



User management

Process management



Disk management


BMC Remedy




Digital Signatures

Server Monitoring

Log Monitoring

Log Rotation and backup

Automation using predefined scripts


Basic SQL queries

MySql Database

Database Backup


Maintenance and predefined editing of  CGIs


Red Hat Software


Certificate ID: 140-197-617

RHCSA is an entry-level certification that focuses on actual competencies at system administration, including installation and configuration of a Red Hat Enterprise Linux system and attaching it to a live network running network services.

Red Hat Software


Certificate ID: 140-197-617

Self-titled "the flagship" certification,RHCE is a mid to advanced-level certification that builds on topics covered in the RHCSA certification to include more advanced topics such as security and installing common enterprise networking (IP) services.