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Work experience

Aug 2015Present

Data Center/IT Lab Engineer

  • Configuration of Servers and Switches, set up environments and active directory domain.
  • TCP/IP concepts and usage, IPv4/6 routing and troubleshooting with switch configuration.
  • Enterprise hardware support i.e. Server, Switch, PDUs, KVMs, Storage Controllers, RAID, 1GbE and 10GbE NICs, HBAs, onboard management, BIOS settings/configs.
  • Working with Dell Enterprise H/W and Force10 1GbE and 10 GbE Switches.
  • SAN/NAS storage
  • Rack and Stack equipment, set up and troubleshooting, image, set up infrastructure, support 150-200 users.
  • Both Linux (20 %) and Windows (80 %) Environment
  • Solving customer issues and maintain interaction
  • Building relations and provide technical support to teams with different departments 
Sep 2013Jun 2015

Windows System Admin

  • End-user Helpdesk support, Configuration Oracle Java Platforms Applications
  • Deployed, Maintain, resolved and support the Windows OS 2008 included File Server, Printer Server, Active Directory, DHCP, WINS, DNS issues.
  • Managed the Computer Inventory system for the project included shipping, receiving and orders new computers.
  • Re-image end users computers in the project.
  • Windows XP to Windows 7/8/8.1 migration Coordinate and perform workstation installation.
  • Knowledge of Microsoft Toolkit Deployment for Windows 8 and greater version.
  • Assist in the planning, designing, configurations, deployments and support of LAN/WAN/WLAN infrastructure
  • Managed / upgrade the CISCO network devices CISCO catalyst models switches and Access Points.
  • Monitoring the ticketing system for end user support.
  • Provide technical and software support to end-users
  • Install, maintain, and upgrade workstations and software.
  • Provide technical assistance and training to end-users where required.
  • Evaluate computer hardware and software.
  • Assist the client in solving computer-related and networking issues.
  • Support the end users in various locations for the software supports.
  • Troubleshoot problem areas in a timely and accurate fashion.
Aug 2011Jun 2013

Network Support Engineer

Aashtha Services
  • Installation and configuration of router 2900 series Cisco (2911), switch Cat3750 Series (Cisco).
  • Assist customers in troubleshooting hardware/software related issues on various platforms. 
  • Responsible for providing technical support regarding the company's proprietary systems and software. 
  • Provides second/third level technical support for router architecture (both hardware and software) to Cisco customers, partners, account teams, and other TAC engineers via phone/email/fax consultation to independently troubleshoot & debug product problems. 



Gujarat Technological University

Electronics and Communication Engineering


University of Massachusetts

Computer Engineering


  • Eclips
  • Wireshark
  • UniFi
  • VMWare workstation 10
  • Firewall (Checkpoint)
  • TCP/IP
  • UDP
  • IPv4/6
  • HTTP
  • DNS
  • DHCP
  • Ethernet
  • VoIP/IP
Programming Language
  • C
  • Java Core
  • Microsoft Server OS
  • Windows XP/7/8 and higher
  • Linux (Ubuntu, Feddora)
  • VMWare
Computer Knowledge
  • Linux/ Windows OS
  • Fiber channel Networking
  • MS Apps (Exchange, SharePoint etc)
  • SAN H/W and S/W
  • Server Virtualization technology
  • Competent knowledge of current industry products and technology
Server hardware OS
  • Installation, Configuration and troubleshooting
  • System management technology
  • Network and Direct attached storage



  • Cisco Certified Network Associate