Customer Service Specialist
This job has been the biggest but most rewarding challenge for me! I have really been able to build and improve all of my work skills. The one I believe I have improved most is my ability to multi-task. Since I am the main Customer Service employee I answer and return every phone call, if need be I transfer the calls to the appropriate employee or I take a message. We have a special program designed to keep all of our phone messages in so I type each message/redo order/new order into the program. I also respond to e-mails, voicemails, faxes, and postal mail. Most of our phone calls and e-mails are request for photo appointments so I spend most of my time booking Photo Days for our coaches. On top of handling all communication I still help out with the photography side. Our photographers usually photograph on weekends and the pictures and the player's orders are turned into our lab that following Monday. (We are a youth sports photography only company.) So when Monday arrives I gather all the orders and type them into an excel spreadsheet. I have learned how to use many computer programs I have never even heard of before! After typing in the orders we prepare the pictures to be printed. I upload and edit the photos and then send them to the printer. Once printed I sort them by teams, double check them (Key to success!) and package them for shipping. I then weigh the packages, print the shipping labels, and have them ready for our Postman. Now while I am doing all this, I am still handling our phone lines and e-mail. So I am constantly interrupted by a customer but I can give them quality service and afterwords, pick up with my previous work right where I left off.
Besides multi-tasking I have also gained a lot of experience working with difficult customers. We have quite a few clients that are very picky with their photos, claim they have ordered much more than their order form states (We always have a copy.), are angry over the misspelling of their child's name, and customers who think their team's order has taken too long. I have recieved two awards because of my ablity to handle these situations. My coworkers always say that a customer could call because we sent them the wrong picture 500 times, it took over a year to fix, and their credit card was charged twice, and at the end of our conversation the customer is in love with me and wants to order more! I am just a genuinely sweet and caring person and I believe the customers can tell that I am not being fake with them, that I actually do want to help. I am very pleased that people can notice this about me and I am very lucky to be able to use what I believe is my strongest trait.I love this job but our hours depend on the season. In summer we're very busy with tournaments, in fall we're steady, but in winter we only have a few teams that we take photos of. I have recently married and have many responsibilities I need to take care of so I am afraid I have outgrown this job. It is great for students or anyone who needs a part time job but I am looking for a full time job with benefits and a reasonable salary.