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Akram Bendago

ICT Coordinator at ENI GreenStream


More than 20  years commercial ICT experience - Leadership and management of technical teams - Extensive and broad hands-on experience ranging from network architecture through ICT development and infrastructure design and  Project management of a variety of projects - Self-starter and passionate about IT - Excellent communicator with an ability to effectively communicate technical concepts to a non-technical audience. Seeking a role that offers a challenge and career progression.

Work experience

GreenStream B.V
Jul 2013Present

ICT Coordinator

After being promoted from Senior IT to IT Coordinator, more responsibilities and duties were assigned to me in this position. I became in charge along with the IT department manager and finance manager in planning the yearly budget for the IT department as well as drawing the road map for the new and upcoming projects., and some of these projects are:
Creating new Microsoft infrastructure project under the ENI S.p.A. umbrella in collaboration with HP and Microsoft
CISCO Unified Computing System under the ENI S.P.A umbrella in collaboration with Dimension Data Italy and Cisco Libya
Motorola UHF two way radio system on gas station complex
Full mesh vista project for three sites MGCS and Tripoli, Gela

Greenstream B.V
Feb 2011Jun 2013

Senior ICT Engineer 

Project Manager to create  Data Center &Network & Telecom Coordinator responsible for the data network, voice and video conferencing infrastructure assets owned by Greenstream BV including: Data switches, routers, other WAN, LAN, PBX, Voice Mail, Video Conferencing, and Cisco technology, Motorola Two way Radio solution . Responsible for all data network , voice and video conferencing infrastructure assets owned by Greenstream that are located in Libya,Italy . Responsible for host infrastructure to ensure the highest of standards for assuring the integrity and functionality of its hosted computer environment. Manage outsourced service provider resources who are accessing the data centre and other facilitates (wiring closets) remotely or accessing directly Work with the outsourced service provider to conduct planning for patches, ongoing administration, reboots, setup etc. Ensure that all network product acquisitions are aligned to overall architecture and security standards Work with the outsourcer to do ongoing planning for the following: Capacity planning for LAN and WAN Service level, network continuity, network availability Work with ENI Network Operations Centre resource to keep track of Greenstream Libya network performance Document issues and identify trends Participate in problem management Work with service providers to identify solutions for addressing performance or reliability issues Through ICT Manager , work with the ENI business to understand future requirements, challenges and opportunities Responsible for building out a longer term strategy for Greenstream BV data network infrastructure at ENI – product acquisitions, pilot projects, standards development etc. Work with the vendor management office to plan for requirements of the outsourcer and suppliers Assist in the development of an annual budget and longer term financial plan Work with Supply Chain to formally request acquisition of new hardware, execute, evaluate supplier

Al-Shafak ICT Services 
Jun 2006Dec 2010

Senior  Consulting Engineer

Install, support and maintain hardware and software infrastructure according to best practices, including routers, aggregators, switches, wifi controllers, and firewalls. • Perform network security design and integration; • Diagnose problems and solve issues, often under time constraints; • Provide network and host based security, incident response, firewall and VPN management and administration; • Implement the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction; • Assist in the development of guidelines and procedures for administration and security best practices; • Provide network documentation; • Perform regular security monitoring to identify any possible intrusions; • Monitor network usage, anticipate problems and suggest solutions; • Manage projects and maintenance tasks in Redmine (ticketing system) • Work closely with colleagues to meet team goals and improve processes and practices.

Al-Rafik For ICT Services 
Jun 2000May 2006

IT Administrator

Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk • Update network applications as required • Maintain daily tape backup and off-site tape storage • Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment. • Conduct technology training for new users • Provide support to the Technology team • Conduct briefings and demonstrations for users to enhance system productivity • Assist in the development of training coursework and materials • Maintain and expand knowledge base in area of expertise • Attend courses to develop and keep skills and knowledge current • Comply with continuing education requirements • Increase efficiencies, technical ability and interpersonal skills • Perform routine server monitoring and performance benchmarking • Monitor and remove virus, spyware, and other non-authorized software • Complete special projects as requested

Al-Shafak ICT Service 
Aug 1998May 2000

Junior IT Support engineer

Rresponsible for upgrading to software’s compliance and Standard Operating Environment all IT&T architecture, infrastructure, networks and systems. Successfully researched, designed and built infrastructure in a Microsoft// HP UNIX/ Linux environment with Dell & HP Intel Servers, 3Com enterprise switches and routers for this local government organization.Successfully started managed ICT Support and Contracting business in UNIX, Novell and Windows NT Servers, Apple workstations and LAN and WAN infrastructures.


Al-Refak University 
Feb 2006Jul 2010

Bachelor's degree

Computer Science

Shohada El Shat
Sep 1996Jul 2000

Scientific high school diploma

Scientific high school diploma

Ahmed Alrafik Al Mahdawi 
Sep 1994May 1996

Mid School degree

Mid School degree

Al Maghor
Sep 1988May 1994


Elementary School

Training &Certifications

Eni Corporate University -Milan Italy
Oct 2017Oct 2017

Writing Skills in English

Averest Group Istanbul - Turkey
Sep 2017Sep 2017

Ethical Hacking V9

PMI Pinners Academy -Amman Jordan 
Aug 2015Aug 2015


Project Management 

FGi Training & Consultancy Ltd. UK
Apr 2014May 2014


Third version of the Information Technology Infrastructure Library

New Horizon Training Center Jordan
Feb 2013Mar 2013

MCSA 2012

Microsoft  Certified Solutions 

Global Knowledge Training Center. UK
Sep 2012Oct 2012

CCNA Securtiy& CCNA Voice 

Cisco Certified 

American Embassy. Amman Jordan
Jun 2011Aug 2011

English Communication Skills

To develop your all-round English skills and focus on improving  spoken English

Cyberoam Security Training Center
Feb 2010Mar 2010

Cyberoam Certified Network & Security Professional

Cyberoam Certified

ICS Training Center Tripoli Libya
Jul 2009Nov 2009

Cisco Certified Network Professional


ICS Training Center Tripoli Libya
Mar 2009Jun 2009

Microsoft Certified IT Professional  

Microsoft Certified Server 2008

InterFRONTIERS  Cyprus Nicosia
Jul 2008Aug 2008

NEC FT Server Certified Professional

NEC fault tolerant System

ICS Training Center Tripoli Libya
Jun 2007Jul 2007

Cisco Certified Network Associate


ICS Training Center Tripoli Libya
May 2006Sep 2006


Microsoft Certified Solutions Expert 


Arabic Native



Some Clients wish is I under my responsibility on Al-ALRafik ICT Services 

* ALSTOM Co .* North Africa Embassy  * Malawi Embassy * Education Secretariat

Mr. Rafik Al Ssad 

General Manager 

Al-Rafki ICT Services

[email protected] Phone +218912146142 

Some Clients wish is I under my responsibility on Alshafak

* ENI North Africa * Ericsson Libya* American  School Of Tripoli* British School of Tripoli

* Petro-Canada * Greenstream B.V* BAE Systems*J&P* Amec Foster Wheeler

Mr, Naserden El Rayas 

General Manager 

Alshafak ICT Service 

[email protected] Phone :+218912155888 


Testing & Troubleshooting