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Work experience

Jan 2013Jan 2015

Electronic Exchange Operator

Special German Electro-Mechanical llc
dubai from. Designation: Electronic Exchange Operator Job Profile and Responsibilities Responsible for networking, design, installation and maintenance services of Etisalat Telecommunication Systems. Installing new telecommunication systems including Optical Network Device, Routers(Cisco), RGW, Switches, Internet phones, radios or other communication systems within a facility. LAN/WAN Setup, Troubleshooting. Monitoring, Managing and Maintaining Wireless Access Points and Supporting users and network administrators over the telephone and by email. Supervision of laying optical fiber cable and Splicing and completing all paperwork regarding repairs and maintenance as required. Conduct Site Surveys and meet contacts like business members, crew members, utility company personnel, and from people from other divisions Undertake telecommunications systems upgrade and answer queries related to the system controls, and maintenance of the system in general. Travelling to client sites to help with installs, deployment, and troubleshooting. Management of the daily data backup and retrieval scheme.
Dec 2011Dec 2012

It Support Engineer

Infoark Solutions, India
from. Designation: IT Support Engineer Job Profile and Responsibilities Supervised and performed installation of new IT network equipment and system software. Effectively apply expertise in technology solutions to provide comprehensive Help Desk support. Strategically install and upgrade network computer applications, upgrade and maintain computer hardware, and perform critical backups. Assisted company personnel with desktop operation, including both hardware and software-Provided employee training and instructions(through presentations) regarding basic operation of software and hardware, technical support and quality standards. Administered servers and server clusters-Managed system back-up, database and restored protocols. Implemented IT network projects: Installed, configured and maintained network services, hardware systems and peripheral equipment/devices. Monitored the network performance regularly to improve performance and functionality. Monitored network/software security-Controlled access to the IT network and updated security programs as a part of the security procedure. TECHNICAL EXPERTISE Microsoft office(MS word, MS power point, MS excel). Networking-Switches/Routers/Firewalls, Server support, Remote support tools(Team Viewer, Windows Remote Desktop), ATM, MPLS, Frame Relay, Switching(VLAN's, STP) Protocols: TCP/IP, DNS, DHCP, HTTP, SMTP, NTP, SNMP, VoIP Knowledge about Windows Server OS 2012, DHCP, DNS. Experience in the configuration of Routers, Routing process using Protocols(RIP, EIGRP, and OSPF). PERSONAL SKILL Problem solving Commitment to outcomes Highly analytical Helpful attitude and Flexible ACHIEVEMENTS Attended Training based on TELECOM TECHNOLOGY from BHARAT SANCHAR NIGAM LIMITED(BSNL) & GPON CPE Installation from ETISALAT



Annamalai University


Institute of Technology Visvesvaraya Technological University


Annamalai University


Annamalai University