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Work experience


Project Manager

Mace Macro
Project Manager at (1 year 1 month) Park Manager-Mushrif Central Park Abu dhabi Integrated FM services, Marketing, PR & events, Asset management and Retail Mushrif Central Park was first opened to visitors in 1982. It is one of the oldest and largest urban parks in Abu Dhabi, centrally located on 15th Street between Airport Road and Karamah Street. The park was originally known as Mushrif Park and entrance was exclusive to ladies and children. Since its opening, the park has been a community hub for generations of Abu Dhabi natives and residents. The new name, Mushrif Central Park was chosen to reflect the park's positioning at the heart of the community, both geographically and historically. In January 2013, Mushrif Central Park was closed for redevelopment over a period of 24 months. During this time Al Ain Properties LLC worked closely with an experienced international team of landscape designers, architects and contractors to design and execute a new park with exciting facilities that Abu Dhabi's residents can enjoy.

Facilities Manager

Facilities Manager at (3 years 1 month) Services undertaken: Hard & Soft services Page1 Highlights: Delivered special projects with cumulative value of AED 7.5 million.

Facilities Manager

wasl-DREC Dubai Real Estate Corporation
Facilities Manager at) (2 years 5 months) wasl is an Asset management group owned by Dubai real Estate Corporation(DREC), Created to manage and develop its assets. It aims to grow into a globally competitive entity. Key Accountabilities Organize and supervise the in-house and outsourced activities to ensure that all work within a specific area of the operations section is carried out in an efficient manner which is consistent with standard operatingprocedures and policies of the company Page2 Implement approved departmental policies, processes, procedures and instructions to subordinates and monitor their adherence so that work is carried out in a controlled manner. Contribute to the identification of opportunities for continuous improvement of section systems, processes and practices taking into account‘ international best practice', improvement of business processes, cost reduction and productivity improvement. Prepare departmental MIS statements and reports of DREC timely and accurately to meet company and department requirements, policies and standards. Conduct regular follow ups with the maintenance planning assistants to ensure all tasks/complaints forwarded have been attended to and resolved. Coordinate with suppliers/contractors to ensure that all complaints forwarded have been attended swiftly and efficiently. Monitor the performance of the service providers and advice the relevant department heads of their performance. Suggest estimated manpower requirements to carry out maintenance work on all new assets yet to be handed over to ensure efficient department functioning. Create and organize PPM work orders through SAP. Monitoring and developing SLA and KPI for outsourced services. Develop a mechanism to supervise and inspect outsourcing company's performance Coordinate with Projects in obtaining all the drawings, manuals, warranties, test certificates etc. during the DLP period

Csr Technical Support

Cupola Teleservices(CTS)
CSR Technical support/IT at (1 year 10 months) CTS is a specialist in outsourced solutions. It delivers industry bench-marked services with a combination of experienced management, skilled and certified staff and leading edge technology. I have worked for the following clients: SALIK(RTA): account service support Page3 HP Hewlett-Packard: Technical support for MENA region ACER Computers: Technical support software for Middle East region Job Description: Diagnose and provide path to resolving inquiries Provide excellent customer service and analyze problems effectively at all times Accurately log all customer interactions in data management system Achieve highest levels of customer satisfaction scores Communicate positively with team members, customers and other partners Collect and report product quality insights gained during customer interactions Netbooks and PC's software support. Troublshooting Connection and Operating System related issues.




Heriot-Watt University

Institute of Applied


Globe English Centre

Lycee Mixte

High School Graduate


Microsoft office
Microsoft office Tools Lotus Notes    
Sustainable Practices
Sustainability + Green Building Concept
SAP, ECC Production


I desire to join in Company that has vision for growth and advancement. I have a proven experience in Property and Facility management which I believe would be an asset to an organization that aims for progress. In the long term, I aim to reach my full potential and further my growth with your team that will factor in the firm's advancement


A Goal- Oriented, enthusiastic and self motivated person.I started my career with Cupola Teleservices as a software technical support executive woking for major clients in Dubai, RTA (SALIK Project), ,HP (Hewlett-Packard) and ACER Computers providing technical support and customer service assistance for MENA region products end-users.In 2009 I started a new challenge in Real Estate working with wasl as a Facilities coordinator.Liasing with different departments (Procurement, Property Management, Finance, Business exellence..) to deliver the best quality of services.As am very keen in having complete ''Hands on'' experience in the asset maintenance and property management ,I have enrolled in Master's degree in Facility Management at Heriot-watt university to acquire further knowledge.

In the next few years, I can see myself an experienced and strong FM/PM professional


Fishing,football, bowling, Reading


Jan 2007Present

Solving Problems Logically

Serebra Learning corporation