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Results-oriented, dependable professional experienced in a variety of IT services and products. Excels in fast-paced environment as well as in supervising and motivating staff to increase productivity and profitability. Strong experience in design, implementation, and support for WAN/LANs, wireless networks, DNS, DHCP, and Active Directory. Extremely proficient in problem-solving skills especially under pressure. Heavy technical experience with focus on adapting those technologies to best serve a business.


·Information Technology


·Project Management

·Sales Support


·Efficient, Organized

·“Best Practices” Oriented

·Customer Relations

·Strong Technical Background

·Quality Assurance

·Security Focused

·Documentation Focused

Work experience

Sep 2008Mar 2009

Senior Network Engineer - Contract

Secure Technical Solutions

·Migrated proprietary SQL database to SQL 2005 and client network

·Migrated overgrown facilities management organization from Small Business Server to Windows Server 2008/Exchange 2007 environment

·Migrated from outdated content management solution to Sharepoint 2007

·Customized managed services software to reduce man-hours required for day to day support

·Setup nightly imaging backup for all servers with monitoring

Nov 2004Sep 2008

Senior Network Engineer

Digital Agent

·Migrated law firm from NT and Exchange 5.5 server farm to Windows 2003 and Exchange 2003.

·Installed Cisco Aironet Access Points to replace aged wireless network, providing increased security and coverage needed

·Implemented disk-based backup solutions to provide smaller backup windows and speedy disaster recovery

·Performed asset management on existing network and brought company to full compliance, avoiding legal troubles

·Installed secondary MS SQL Enterprise server and setup clustering, providing redundancy and performance increases

·Configured redundant servers at different sites using HP OpenView and MetroEthernet.

·Installed 3COM managed switches, providing lockdown-ability/pinpointing of network problems as well as bandwidth throttling

·Performed emergency Windows 2003 server rebuild/restore for new customer, restoring functionality same day

·Migrated from antiquated HP Proliant server farm (15) to Dell 2950 servers

·Performed beta testing of Apple iPhones with full synchronization of Exchange

·Migrated ISP server farm from IIS 4/5 to IIS 6, allowing ISP to support Microsoft Frontpage extensions

·Migrated users from BlackBerry Enterprise Server 3.0 to Windows Mobile devices, cutting total cost of ownership for PDAs by 40%

·Upgraded single Exchange 2003 server to multi-server Exchange 2007 environment

·Installed and configured Microsoft Operations Manager to provide full systems management, increasing productivity of IT department

·Setup multiple site persistent VPN, bringing company under one network, reducing interoffice operating costs by 80%

·Installed and managed VoIP network using BroadSoft platform, allowing employees to telecommute

·Cleaned up configuration and created admin guide for Cisco Call Manager

·Migrated from aged WatchGuard firewall to Juniper NetScreen NS50

·Developed "Best Practices" for client deployments  

·Developed managed service business model to keep in line with industry  

·Intimately involved with maintaining client and vendor relationships

·Provide "Virtual CIO" regular meetings with clients

·Instruct existing external IT departments on ITILprocesses, improving efficiency, cutting costs, and increasing end user satisfaction

·Develop, manage and lead project work

·Train technical staff on new technologies (Sharepoint, DFS, Exchange 2007, etc.)

·Bi-annual review of technical team; advise of weak areas to improve, schedule classes

·Coordinate sales of network deployments/replacements

·Manage client issues in triage

·Train customer support on importance of follow-up; communicating with client

·Responsible for hiring/termination of all employees (sales, support, administrative)

·Assessed immediate needs after IT employees left company; implemented immediate security changes as well as trained remaining staff, assisted with hiring replacements

·Designed and implemented new network (servers, desktops, infrastructure) to support customer-selected software applications

·Implemented Distributed File System technology to enhance availability access to company files and documents

May 2002Nov 2004

Network Engineer

decision:DIGITAL inc.

·Implemented client deployments, rollouts, upgrades

·Properly implemented VLANs and QOS on Cisco Catalyst switches, eliminating network congestion and improving overall performance by 250%

·Relied on by coworkers for technical assistance as well as availability

·Implemented patch management schedule of 55 servers and devices, reducing down time while maintaining security and performance

·Responsible for administration of multiple networks with varying complexity

·Installed dual Cisco PIX, providing high-availability access and security

·Migrated multi-site office from Lotus Notes to Exchange 2000

·Installed offsite backup solution, providing multi-layered backup

·Migrated multi-site office from Novell GroupWare to Microsoft Network

·Migrated imaging database from Access to SQL, providing stability and eliminating end-user downtime


Backup Solutions
IP Routing/Switching
Active Directory
Windows Server 2000/2003/2008