Akelah Stroud

Akelah Stroud


I have experience taking direction, working independently, with a team and in leadership roles. I have a basicunderstanding of Media Relations derived from collegiate studies, publication projects and creating internal publications. I have Marketing and PR knowledge gained from preparing and studying external press releases, communications and sales materials. Being recently laid off due to budget cuts, I am immediately available to begin a new career.

Work experience

Work experience
Mar 2009 - Aug 2010

HR Supervisor

U.S. Census Bureau

§  Handled and resolved complex employee payroll issues internally and externally to ensure all employees received their pay in a timely manner. Composed new employee packages for new hire training classes. Assisted in processing over 600 new employees' information in the Human Resources system under a 24 hour deadline in preparation for the 2010 Census, resulting in 95% overall input accuracy.

§  Input confidential applicant information into PeopleSoft processing system. Reviewed employees' records for accuracy and completeness of personal data. Reviewed and verified I-9 documents, utilized E-verify system when needed, processed personnel actions such as employee promotions, extensions and terminations. Trained new employees on HR processing system and all administrative functions.

§  Pre-screened and interviewed applicants over the telephone for possible employment. Fingerprinted new and potential employees using ink or electronic method and mail prints to Headquarters.

Aug 2008 - Dec 2008

Leasing Consultant

Riverstone Residential Group
  • § Gathered, extracted, reviewed, verified and consolidated a variety of narrative information and statistical data needed in the formulation and presentation of the leasing contracts.
  • § Developed creative marketing strategies to generate qualified leasing traffic.
  • § Greeted potential residents and gave tours of the property and apartment homes available for lease. Acted in a supervisory capacity as needed and on weekends.
Feb 2006 - Jul 2008

Customer Service Rep.

Verizon Wireless
  • § Answered customer account inquiries, resolved complaints and satisfied requests professionally, courteously and in a timely manner. Provided technical support as needed. Responsible for over 1 million dollars yearly in customer revenue.
  • § Performed administrative duties including following up on customers' account changes and responding to customers' correspondence.
  • § Acted in a supervisory capacity as needed. Assisted peers in resolving escalated customer complaints.
Nov 2004 - Mar 2005

Freelance Writer

E-Radio Biz
  • § Wrote and edited comprehensive reviews of shows and concerts from various musical genres.                                                                                                      
  • § Interviewed musicians and bands providing readers with an in-depth understanding of the artists. Uploaded digital pictures taken at concerts to be added onto the website with articles.
May 2004 - Sep 2004

Communications Specialist/Intern

United States Postal Service Headquarters
  • § Wrote and edited text for employee pamphlets and bulletins for the Human Capital Enterprise department.
  • §Coordinated management workshops by scheduling conference space, coordinating hotel arrangements, consulting with caterers and requisitioning supplies. Created Excel spreadsheets to organize names and travel arrangements for conference participants.
  • § Consulted with the Brand Equity and Design staff to create a department logo. Reviewed, screened, and logged incoming correspondence and routed documents to appropriate individuals to ensure adequate coordination and disposition.
May 2003 - Aug 2003

Staff Writer/Intern

United States Postal Service Headquarters
  • § Composed news stories under tight deadlines for the USPS online newsletter USPS NewsLink, which is distributed to over 700,000 employees nationwide.
  • § Edited internal publications such as the Area Update and USPS News Talk.


Aug 2000 - May 2004

B.A. Communications

Temple University