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Work experience

Account Manager

Special Data Processing Corporation

Oversee all sales activities, departments and personnel involved in Sales, Marketing and Estimating for the Company / Provides leadership to the day-to-day operations of the small sales and estimating department, while maintaining focus on the company’s strategic goals / Reports to the Chief Executive Officer / Analyze sales statistics to determine business growth potential / Establishes performance goals for all sales department employees, and monitors performance on a continual basis / Develops, or participates with the Senior Staff, in the development of the Strategic Marketing Plan for the Company / Directs department(s) to achieve objectives established in the Company’s Strategic Plan / Coordinates sales operations with all other departments/divisions of the Company / Develops and maintains and improves business relations with all customers of the Company

Mar 2011Present

Healthcare Administrator / Business Development Manager

Maxim Healthcare Services

Consistently evaluates services and programs, annual review of Policy and Procedure manual and submission of Annual Program Evaluation reports to the Governing Body and other entities as required / Responsible for fiscal planning, budgeting, and management with the office teams to maintain adequate cost controls ensuring the provision of adequate staffing, services, and resources / Builds relationships and effectively communicates with patients, referral sources, case managers, physicians, other members of the health care team, and community members / Creates and executes strategic business development plans / Responsible for public information materials and activities including advertisements and brochures that the agency uses to represent itself to the community / Responsible for updating appropriate area departments / Responsible for establishing and maintaining an ongoing Quality Improvement Program / Responsible for implementing ongoing process improvement / Analyze financial reports using SQL Databases and SharePoint Administration

Dec 2006Mar 2011

Pharmacy Account Manager / Pharmacy Benefit Manager (PBM)

CVS Caremark Corporation

Provides strategic and tactical oversight and leadership to the team, in conjunction with the PharmD / Demonstrated strong inventory management skills with a strong understanding of inventory replenishment, forecasting, margin and P&L analysis, and supply chain processes / Leading and managing a team of senior analysts and analysts who use Access, SAS, geocoding software applications and related applications to increase efficiency and accuracy in the daily reporting needed to support retail network accessibility and related reporting for Performance Guarantees, CMS/Medicare Part D / Provides weekly, monthly, quarterly, annual, and ad-hoc metrics for Workers' Compensation claims / Lead a business segment of Client Implementations for the PBM / Responsible for maintaining proper service levels of prescription order turnaround time and maintaining excellent quality standards across the organization / Provides strategic partnering across the Operations, IT, and Sales organizations as it relates to Implementation / Identified process inefficiencies through gap analysis / Responsible for ongoing analysis and reporting of operational and financial information in support of both the PBM and ABM products for internal and external customers

Aug 2005Dec 2006

Marketing Manager

Verizon Wireless

Develop and manage product launch and go-to-market plans for consumer and business channels / Lead launch implementation with internal marketing, sales, and operations, and external partners and measure results and key learning’s for future implementations / Plan, develop and oversee execution of all consumer marketing communications / Design, develop and produce communications by evaluating needs and designing strategies for target audiences / Consult with external partners on media campaigns, and lead media impact analysis / Establish advertising/mass marketing measurement goals aligned with business and brand priorities / Propose, design, and create strategies to build awareness and create demand / Implement and measure marketing programs and campaigns / Design and execute tests that support key hypotheses and deliver actionable learning’s that contribute to business growth / Provide updates and reporting, and communicate clearly marketing strategy and results to team and management / Manage budgets for marketing programs and understand accounting processes, forecast resources needed and allocate funds, monitor expenditures to budget targets and resolve discrepancies / Manage tactical implementation of solution area messaging by key groups and provide SME guidance to key stake holders including product management, partner and channels, MarCom, training, sales enablement, events, AR, and PR / Actively work with AR to support company representation of solutions in primary research, participate in analyst briefings and events/ An active public spokesperson/ambassador for the company delivering/promoting the corporate vision to customers, analysts, sales reps and executives where necessary

Dec 2004Aug 2005

Account Manager

NCO Financial Systems

Overall account management, account growth, and management of cross-functional teams of multiple client accounts to develop solutions that meet the business goals of our clients / Developed overall client engagement strategies and work with discipline leads and project teams to execute on plans / Established organizational structure by assigning responsibilities, delegating authority, recruiting, selecting, and providing support in staff development / Manage, train, and develop team members / Encouraged sales of TSI products and services through developing relationships with and acquiring new clients / Manage a sales team that sells TSI Commercial products and services through lead generation, prospecting, ID Debt, and the cold call flow chart / Responsible for training and developing sales team in all facets of commercial sales and new client acquisition / Prospect and develop new business and penetrate the market for continued growth and expansion by introducing and marketing products and services TSI offers to potential Clients / Maintain and update the SalesMaker database / Consistently manage client expectations, ensure delivery of the highest quality service and solicit and act on client feedback / Effectively and efficiently plan and prioritize all deliverables and resources working across your accounts based on engagement strategy and work contracted


Aug 2013Present


Nova Southeastern University
Jun 2007Dec 2010

Bachelor of Science

University of South Florida


Certified National Pharmaceutical Representative (CNPR # 574522011)

National Association of Pharmaceutical Representatives