Download PDF

Work experience

Jul 2010Nov 2014

Customer Care

Fareportal India pvt. ltd

Key Deliverables towards Team


  • Responsibility to motivate Sales agents and help them to achieve targets.
  • Develop effective training programs that teach agents how to acquire new customers..
  • Also resolve the customer handling problems.


Key Accountabilities.

  • Act as an intermediary in negotiations between customers and airlines, generally representing one or the other.
  • Ensures all customer information is captured and recorded accurately.
  • Completes team targets within given deadlines.
  • Ensures compliance with the sales policies at all times.
  • Highly successful in maintain ing clientele through service deliverability and credibility.
Jul 2007Jun 2010

Customer Care Executive

WNS Global Services


Key Deliverables towards Team


  • Training Quality Mentor: - inculcated professionalism, maintain floor discipline, customer handling.
  • Help to meet the target completion.


Key Accountabilities


  • Distinction in achieving weekly, Monthly and yearly Rnr’s in sales and quality.
  • Top performer of the sales unit
May 2005Feb 2007

Customer Care Executive

Aero World Travels


Delhi University

Text Section