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Work experience

Sept 2016Present

Process Development Manager

PT Bank Tabungan Pensiunan Nasional, Tbk - Jakarta
Nov 2013Sept 2016

Area Operations Manager

 - Mataram Area

Responsible for the administration and efficient daily operation of some branch office in an area, including operations, services, security and safety in accordance with the Bank's objectives.

Develops & provides a superior level of customer relations and promotes the service culture through coaching, guidance and staff motivation; achieves individual and branch goals through service excelence and audit ratings.

Provides leadership, training and supervision; delegates day to day operations to the Operations Supervisor & Credit Support Supervisor or other branch personel in remote area. Participates in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities.

May perform duties in the absence of the Operations Supervisors or other such management capacities as directed by the Regional Operations Head

Jul 2010Oct 2013

Project Manager (PMO & Network Management)

PT Bank Tabungan Pensiunan Nasional, Tbk

Responsible for developing  office network (the opening / relocation / closure) in accordance with the Bank's Business Plan

Creating and implementing systems and procedures related to project management  & building management

Ensure the project in accordance with quality, time and cost has been determined by management

Education

Jul 2010Feb 2011

Operations Management Development Program

BTPN Learning Institute

Training & Certifications

Sep 2014Present

Bank Risk Management - Level 2

LSPP & BNSP

Sertifikasi Manajemen Resiko Perbankan Level 2

Mar 2012Present

Bank Risk Management - Level 1

LSPP & BNSP

Sertifikasi Manajemen Resiko Perbankan - Level 1

Aug 2010Present

The 7 Habits of Highly Effective People

Franklin Covey

Signature Program