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Work experience

Oct 2013Present

Partner Support Executive

GlobalLogic India Pvt. Ltd.

Providing support to strategic partners across AMER, EMEA and APAC

Working closely with cross-functional teams such as Engineering, Product, and Payments etc. to resolve escalations and drive partner satisfaction

Analysis and reporting of customer pre-orders for partners

Live Chat Support - training and execution

Documentation of training material and other knowledge resources

May 2013Oct 2013

Content Quality Analyst 

GlobalLogic India Pvt. Ltd.

Content categorization, placement and working on product taxonomy

May 2012Jun 2012

Intern

National Informatics Center (NIC)

Gained experience in Software Requirement Analysis.

Prepared the Software Requirements Specification Document (S.R.S) for a project website.

Education

20092013

Bachelor of Technology, Electronics and Communication

Amity University
Jan 1995Jan 2009

All India Senior School Examination, CBSE

The Banyan Tree School

Interests

News, Food, Music, Photography, Petting.