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To always develop myself in a way that I can add a value to me as well as to my organization.

A proficient professional with 8+ years of experience and in depth knowledge of Customer Service, Networking Solutions, Sales & Collections.

Work experience

Sep 2013Present


Sterling Backcheck
  • Strong client focus – commitment to delivering superior client experience and advocating for client needs.
  • Contact customers to review Sterling performance and identify Opportunity and/or Risk; manage client

interactions using

  • Assist clients in making informed hiring decisions, including conducting training on using our

system (for both individuals and groups).

  • NAPBS certified, the gold standard in the background screening industry, for the highest levels of quality, compliance and safety.
  • Consultative selling skills – experience expanding account reach, up/cross-selling, new business development.
  • Conduct client needs analysis presentations to management as requested.
  • Conduct and deliver additional projects as assigned by manager.
  • Must be able to analyze a situation and respond quickly in a courteous and professional Manner.
  • Analytical skills – assess risk and opportunity, identify innovative ways to effectively address client needs in a high-volume, transactional environment, analyze performance indicators and use to inform strategies and tactics
Aug 2012Aug 2013

Customer Service Exe

Hutchinson Global Services
  • Gain knowledge of Vodafone (Australia) postpay & prepay customer’s with different bands & serving with all queries.


  • Escalations and coordination with higher ups of delayed and long time pending issues for
  • Speedy and proper resolution.
  • Coordinating with Internal team such as billing team, prepay team, broadband team, corporate team & business team.
  • Vodafone Hutchison Australia (VHA) operates - Vodafone, 3, and Crazy John's brands & serves to more than 6.8 million customers in Australia.
Jul 2011Jun 2012

Customer Care Exe (Band 3)

IBM Daksh Business Process Services Pvt Ltd
  • Dealing with Make My Trip customer’s (majorly USA & Canadian Customers) about their Air Travel Query.
  • Attending correspondence & coordinating with Airline’s & Customs & Immigration officials.


  • Maintaining the data and records.
  • Also worked on Amadeus Live Reservation System.
  • IATA Training from IBM.

Establish customer relationships through building rapport with customers by becoming familiar with their particular needs, expectations and requirements

Feb 2009Jun 2011

Sr. CSA (Debt Collector)

First Source Solutions Ltd
  • Co-ordinating with American Express customer’s (only USA Customers) about their past due bills.
  • Attending correspondence & coordinating with law offices for mutual customers.


  • Maintaining the data and records.
  • Updating Superior’s & Amex (American Express) about progress report.
May 2007Feb 2009

Sr. Technical Support Exe

TATA Communications VSNL

Mumbai) as Sr. Technical Support Exe from. Gain knowledge of Internet Lease Line, NPLC, IPLC, FR and Colocation Services, further trouble shooting at level 1. Escalations and coordination with higher ups of delayed and long time pending issues for speedy and proper resolution. Coordinating with International Carrier i.e. KDDI, MCI, AT&T, SingTel, Reach, BT etc. Attending Corporate Emails and Calls. Updating the customers about the current status of their complaints. Maintaining the data and records of the complaints. Co-ordination with Local Carrier i.e. MTNL, BSNL, TTML etc. Managing Email Team and Process. Involved in solving technical query & Trouble shooting. Perform initial problem determination(Level 1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule. Assist in End to End Problem, Change and Incident Management.


Mar 2004Mar 2007

B.Sc (Comp Sci)

G N Khalsa College

Graduated in 2011 with  EIILM.