1st Line Senior Support Officer

AAH Pharmaceuticals Ltd

Aug 2006 –AAH Pharmaceuticals Ltd – 1st Line I.T Support/ETP Support Officer


Providing telephone and remote support to pharmacists using the bespoke software provided by AAH, ETP (Electronic Transmission of Prescriptions), Link Evolution and EMAS systems

Liaising with AAH software developers and third parties (Northgate, NHS, BT, IMS, Fujitsu) to resolve customer hardware and software problems.

Dealing mainly with pharmacies PC's, I provide dispensing Software support and Hardware fault diagnosis/rectification for the following areas: * Win 95/98/2000/XP * NT4 workstation * M.S. Office 97/2000 * Network Support (Installing & Configuring of small LAN) * Company bespoke ordering software & various ordering devices * E-mail using Outlook 98 and Outlook express * Backup software such as Seagate & Power Quest Drive Image Pro * AAH Point (web based pharmacy software)

* Contacting supplier branches on behalf of the Customers problem

* ETP support for newly upgraded sites.