Summary


 A highly motivated and ambitious individual with 3+ years of Airport Guest service experience and knowledge of Airlines safety and security procedures,  able to give timely and accurate advice, guidance, support and training to team members and individuals. Possessing excellent interpersonal skills and communication skills gained through work experience that will definitely benefit the organization, Pursuing MBA in Tourism Management, he is willing to Travel and acquire destination knowledge, Now looking forward to make a significant contribution to Travel and Tourism company that offers a genuine opportunity for progression.

Work History

Work History
2015 - Present

GUEST SERVICE TEAM LEADER-Ancillary Products

Etihad Airways

Ensuring that staff are motivated, monitored and measured in line with company targets and performance standards.Responsible for making sure that any gaps in performance or quality are quickly identified and addressed.Producing accurate reports on team performance for senior managers.

  • Preparing daily workloads for staff & co-ordinating the daily allocation of work.
  • Reconciled ticket stocks with daily sales and prepared detailed Stock Report, avoided any penalty from Airlines for lost stock.
  • Reconciled Sales amount with daily sales report, Researched for all errors and corrected the entries in ERP.
  • Prepared accurate Monthly Airline wise sales report for Ancillary products and forwarded to Customer and Partner Airlines’ finance.
  • Investigated escalated problems from Guests and Airlines, Analyzed and resolved it in timely and efficient manner.
  • Negotiated work process improvement and operational requirements. Maintained good relationships with customer Airlines and Partner Airlines and 
  • Acquired knowledge on all operating Airlines’ products including Ancillary products and provided information to airlines Guests.
  • Motivating the team to achieve high standards and KPI targets
  • Mentoring and training up junior and new staff. Monitoring & reporting on standards & performance targets.
  • Providing prompt and accurate information on individual performance
2013 - 2015

FINANCE ASSISTANT

Etihad Airways
  • Greet, Guide and answer airline customers' queries in a polite and courteous manner
  • Processed excess baggage charges and issued Electronic documents for Etihad and other Airlines through SABRE Sonic Reservation system & other Airlines system.
  • Organized payments made by cash and cards, maintained receipts for it and kept all information confidential.
  • Provided information about the Ancillary products of Etihad & other Airlines to the Guests
  • Prepared accurate reports of Tickets and Ancillary sales through Oracle ERP system and forwarded to finance on daily basis
  • Filing support documents and receipts for future reference
2009 - 2013

OPERATIONS ASSISTANT

Aramex International
  • Managing day-to-day operations and handling escalated problems.
  • Ensure Deliveries of the shipments to the right destinations within deadlines.
  • Responsible for maintaining records and report to management.
  • Coordinate with other Aramex stations local and international
  • Assisting Customer needs, Responsible to answer all the enquiries from clients on their shipments through Emails and calls
  • Contact the Customers and solve their issues regarding the deliveries and collections of their shipments.

Education

Education
2014 - 2016

Master of Business Administration 

Pondicherry University

TOURISM MANAGEMENT

2005 - 2007

MASTER OF ARTS

University of Madras

Language & Literature

Interests

Internet

Travelling

Photography