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Summary

Engagement–savvy Leader. Business–savvy Technologist. Tech–savvy Strategist. Analytics–savvy Quant. Digital–savvy Creative. Meeting the challenge of digital disruption-strategy-transformation-innovation-leadership-infonomics. Proven record of successfully partnering with Fortune 500 business, government, and healthcare executive clients, in pivotal executive advisory and strategic management consulting roles to:

  • Build, lead, and sustain game–changing, innovative organizations by strategically aligning mission, vision, culture, process, technology, performance, talent, and leadership by design; and by driving organizational effectiveness–engagement–relationship management
  • Develop and manage strategic digital business models, innovation ecosystems, and digital technology platforms, to close the gap between strategy and execution
  • Achieve high performance throughout the value chain by driving strategic, disruptive transformation and innovation
  • Deliver streamlined decision making–value creation (ROI) streams through analytics, including big data, digital marketing, social media, etc.
  • Harvest sustainable competitive advantage through hyper operational performance–productivity; adaptive risk management–mitigation; and dynamic competitiveness–growth–innovation

Creator of the first cloud–based Customer Relationship Management (CRM) application for economic development. Contributing author of PTI's Transformational CIO Leadership book.

Expertise

★  Business – Organization – Management – Digital Strategy                      

★  Growth Hacking – Customer Experience (CX) – Engagement                

★  Digital Transformation – Governance – Infonomics                                                          

★  Digital Communications – Branding – Social Media                                    

★  Information (ECM) – Knowledge Management (KM)                                

★ Information (Cyber) Security – Assurance (Privacy)                                    

★ Risk Management – Mitigation – Policy – Compliance                            

★ Enterprise (EA) – Business Architecture (BA)                                                      

★ Portfolio – Performance – Analytics Management                                

★ Business Process Optimization (BPO) – Automation                                                        

★ Electronic Health Records (EHR) – Clinical Practice Management – Health Informatics 

★ Technology Adoption – Literacy – Learning Solutions                      

★ Organizational Design – Development – Effectiveness – Engagement        

★ Transformational Leadership Development – Alignment – Team Building    

★ Customer (CRM) – Business Relationship Management (BRM)                                              

Competencies

★ Digital Business Architecture: accelerating effectiveness, efficiency, and agility through digital business transformation

★ Digital Business Strategy: crafting agile digital strategy that leverages digital resources, services, and assets to create and capture business value

★ Digital Business Analysis: streamlining digital and information governance to drive business value capture and creation

★ Information Governance: Messaging, RM, ECM, KM, Privacy, Cyber-Security, Information Assurance, FOIA, e-Discovery, Information Lifecycle Management

★ Digital Governance: Social Media, Web Branding, Digital Marketing, Social Engagement, Crowdsourcing, Mobile Ecosystem

★ Enterprise-Business-Mobile Architecture: frameworks, models, methodologies; Cloud (SaaS, PaaS, IaaS) and Mobile (BYOD, Apps) platforms

★ Performance Management: Big Data, Business Intelligence, Analytics, Decision Management, Health Informatics

★ Business Productivity: CRM, ERP, HCM, EHR, Health IT  

★ Organizational Effectiveness: unleashing organizational agility through organizational design, development, alignment, and engagement

 Organizational Design-Development-Alignment: harvesting a customer-centric vision, work culture, rewards systems, and communications 

★ Organizational Engagement: Social Enterprise (Social Business), social re-engineering by design, and innovation-ideation management

★ Business Relationship Management: driving peer business partnerships for strategic business, technology, and leadership alignment       

★ Thought Leadership: Business Domain Insight - Acumen - Analysis

★ Strategic Planning: Digital - Social - Mobile - Cloud - BI (Big Data/Analytics) 

★ Digital Information Management: Communications - Social Media - ECM (KM) 

★ Business - Stakeholder - Customer Relationship Management 

Business Transformation - Change Leadership 

Organizational Design - Development - Engagement (Innovation) 

Work Culture Assessment-Shift; Social Re-engineering by Design 

Leadership Alignment - Workforce Opimization

Experience

2000Present

Senior Management Consultant - Business-Government-Healthcare

AmVet Technologies, BreakThru Management Consulting

CLIENT: US DEPARTMENT OF ENERGY, OFFICE OF THE CxO                         2011–Present

                CHIEF ADMINISTRATIVE OFFICER

                CHIEF ENTERPRISE ARCHITECT

                CHIEF INFORMATION OFFICER

                CHIEF INFORMATION SECURITY OFFICER      

                CHIEF HUMAN CAPITAL OFFICER

                CHIEF PRIVACY OFFICER

                SENIOR AGENCY FOR PRIVACY

                CHIEF RECORDS MANAGEMENT OFFICER

                CHIEF TECHNOLOGY OFFICER

CLIENT: ARLINGTON COUNTY (VA) GOVERNMENT, CHIEF INFORMATION OFFICER      2009–2011

CLIENT: ARLINGTON ECONOMIC DEVELOPMENT, OFFICE OF STRATEGY & PLANNING      2000–2009

Accomplishments: Strategic adviser to government CxOs and senior executives for PSGSS (e.g. digital government transformation-governance; information governance–assurance; organizational development–effectiveness, etc. strategic initiatives) including: Digital Government Strategy–Digital Services Playbook–Digital Analytics Program (DAP), Clinger–Cohen Act, FedRAMP, FIPS, FITARA, FISMA, FOIA, IRM Strategic Plan, Open Data (Data.Gov), Open Government Act, PRA (Fast Track), Privacy Act (PIA, SORN), EA–BA, ECM–RM–KM, Performance–Value–Risk Management/ Mitigation, Big Data–Business Intelligence–Analytics, Information Assurance (IMGB)–Cyber Security (CIC/CIAC)–Privacy (PIRT), Cloud Commoditization (SaaS–PaaS–XaaS), Apps–Mobile Platforms; Digital Communications (Branding–Social Media–Engagement), Governance–Compliance (Standards–Policies–Directives); Policy Analysis–Compliance (OMB, OPM, IG, Congress, etc.), Organizational Design–Development–Effectiveness–Engagement; Leadership–Talent-Culture Alignment/Team Building; Business–Customer Relationship Management

Outcomes: 30%+ fiscal budgetary/operational annual cost savings and 40%+ increase in productivity and performance resulting directly from harvesting game-changing digital government transformation-governance capabilities; streamlined people–process–technology–data–communications functional efficiencies; automated operational process, communications, and information (data) streams; big data analytical insights; leadership-talent-culture alignment; and customer-business relationship management   

CLIENT: POTOMAC HEALTH & WELLNESS                                                            2015-Present

CLIENT: PROHEALTHCARE                                                                                         2000-2008

* Clinical Information Management: Electronic Health Records (EHR) Platforms – Health Informatics – HIPAA – Web/Mobile Integration
* Clinical Practice Management: Practice Management Platforms – Workflow/Process/Billing Automation – Performance Analytics 

Accomplishments: Strategic healthcare consultant to executive health care clients for digital business of healthcare transformation initiatives, including streamlining and automating operations, work, information, and communication streams, through turnkey delivery of an assortment of integrated cloud (mobile) Electronic Health Records (EHR) and EDI Practice Management (PM) platform solutions (e.g. AdvancedMD, Allegiance, Amazing Charts, Aprima, AthenaHealth, Azalea, Care360, CareCloud, ChARM, ChartLogic, CureMD, DocuTap, DrChrono, eClinicalWorks, iSalus, InSync, Kareo, MediTouch, Meditab, NueMD, patientNOW, PracticeFusion, PracticeSuite, Praxis, PrognoCIS, RevolutionEHR, SimplifyMD, SRS, TotalMD, WRS Health, VelociDoc, etc.), digital office automation, and web technologies integration 

Outcomes: 50%+ annual cost reduction and 100%+ revenue increase resulting directly from harvesting breakthrough digital healthcare transformation capabilities; streamlined people–process–technology–data–communications functional efficiencies; automated work process, communications, and information (data) streams; key data analytics and insights; effective team building and leadership development         

19972000

Senior Management Consultant

Siemens Management Consulting

                                                                                                                                              Accomplishments: Strategic management consultant to Fortune 500–1000 executives (GE, Pfizer, Sony, Met Life, NY Life) for game–changing digital business transformation initiatives, including core business web applications (BRM, CRM, ERP, HCM, ECM, KM, e–Commerce, SEO, SEM), as well as key organizational effectiveness initiatives, to align strategic business, organizational, and leadership goals

Outcomes: 30%+ annual P&L impact resulting directly from harvesting leading edge business transformation capabilities; streamlined people–processes–technology–data–communications functional efficiencies; automated operational process, communications, and information (data) streams; key data analytics and insights; leadership-talent-culture alignment; and customer/business relationship management

Education

CBATL

IIBA

SMP

ASP

CBRM

BRMI

CIPP/G

IAPP

BS

University System of Maryland

Digital Technology Management 

Professional Affiliations

★ American Council for Technology/Industry Advisory Council                                                          

★ Alliance For Innovation

★ Association for Strategic Planning

★ Association for Talent Development

★ Business Relationship Management Institute

★ Center For Creative Leadership

★ CIO Executive Council

★ Cloud Security Alliance

★ Human Capital Institute

★ Information Systems Audit and Control Association                                                     

★ Institute of Management Consultants

★ Institute of Organization Development

★ International Association of Privacy Professionals

★ International Institute of Business Analysis

Professional Interests

★ Big DataBusiness Intelligence/Analytics

★ Digital Disruption–Strategy–Transformation–Leadership–Governance

★ Digital CommunicationsBrandingSocial Media

★ Health IT–Informatics–HIPAA

★ Human CapitalLeadership–Talent–Culture Development

★ Information Assurance–Privacy–Cybersecurity

★ InformationKnowledge Management

★ Organizational DevelopmentEffectiveness–Engagement

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