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Summary

Engagement–savvy Leader. Business–savvy Technologist. Tech–savvy Strategist. Digital–savvy Creative. Analytics–savvy Quant. Strategically meeting the challenge of digital disruption–strategy–transformation–leadership–culture. Proven record of over two decades of success, with Fortune 500-1000 business, federal–state–municipal government, and healthcare organizations, serving in executive advisory and strategic management consulting pivotal roles to:

★  Shift legacy, analog or digitally immature organizations into transformational, agile, ecosystem–driven, “digirati” enterprises, to thrive–flourish–sustain in the current disruptive digital era

★  Design strategic digital transformation capabilities–competencies road map and future state, by strategically, holistically aligning mission–vision–culture–structure–framework (model)–technology (infrastructure)–process (tasks, work streams)–capabilities–leadership–talent–competencies

★  Leverage digital, social, mobile, analytics, and emerging digital technologies for organizations to continuously innovate and transcend organizational customer–workforce–stakeholder–partner–supplier experience

★  Harvest streamlined organizational decision-making capabilities via cognitive tools-automation (e.g. big–dark–deep data analytics, machine intelligence, IoT)

★  Amplify sustainable organizational competitive advantage through: continuous value creation, adaptive risk mitigation, hyper operational agility–performance–innovation–effectiveness throughout the business value chain, dynamic competitiveness–growth–innovation, engaging digital marketing–social media–relationship management

★  Leverage strategic cloud first, digital business models–flexible architecture models–XaaS technology platforms–innovation ecosystems to close the gap between digital transformation strategy and operational execution

Creator of the first cloud–based Customer Relationship Management (CRM) platform for economic development. Contributing author of PTI's Transformational CIO Leadership book (1st ed.).           500+ LinkedIn professional endorsements.  

Expertise

★  Business–Organization–Management–Digital Strategy                      

★  Growth Hacking/Customer Experience (CX)/Engagement                

★  Digital Disruption-Strategy-Transformation–Innovation–Leadership                                                

★  Digital Communications–Branding/Social Media                                    

★  Information (ECM)–Knowledge Management (KM)                                

★ Information (Cyber) Security–Assurance (Privacy)                                    

★ Risk Management–Mitigation/Policy/Governance/Compliance                            

★ Enterprise (EA)/Business Architecture (BA)                                                      

★ Portfolio–Performance–Analytics Management                                

★ Business Process Optimization (BPO)–Automation                                                        

★ Electronic Health Records (EHR)/Clinical Practice Management/Health Informatics 

★ Technology Adoption–Literacy–Learning Solutions                      

★ Organizational Design–Development–Effectiveness–Engagement        

★ Transformational Leadership-Talent-Culture Development – Alignment/Team Building    

★ Customer (CRM) – Business Relationship Management (BRM)                                              

Competencies

★ Digital Business Architecture: accelerating effectiveness, efficiency, and agility through digital business transformation

★ Digital Business Strategy: crafting agile digital strategy that leverages digital resources, services, and assets to create and capture business value

★ Digital Business Analysis: streamlining digital and information governance to drive business value capture and creation

★ Information Governance: Messaging, RM, ECM, KM, Privacy, Cyber-Security, Information Assurance, FOIA, e-Discovery, Information Lifecycle Management

★ Digital Governance: Social Media, Web Branding, Digital Marketing, Social Engagement, Crowdsourcing, Mobile Ecosystem

★ Enterprise-Business-Mobile Architecture: frameworks, models, methodologies; Cloud (SaaS, PaaS, IaaS) and Mobile (BYOD, Apps) platforms

★ Performance Management: Big Data, Business Intelligence, Analytics, Decision Management, Health Informatics

★ Business Productivity: CRM, ERP, HCM, EHR, Health IT  

★ Organizational Effectiveness: unleashing organizational agility through organizational design, development, alignment, and engagement

 Organizational Design-Development-Alignment: harvesting a customer-centric vision, work culture, rewards systems, and communications 

★ Organizational Engagement: Social Enterprise (Social Business), social re-engineering by design, and innovation-ideation management

★ Business Relationship Management: driving peer business partnerships for strategic business, technology, and leadership alignment       

★ Thought Leadership: Business Domain Insight - Acumen - Analysis

★ Strategic Planning: Digital - Social - Mobile - Cloud - BI (Big Data/Analytics) 

★ Digital Information Management: Communications - Social Media - ECM (KM) 

★ Business - Stakeholder - Customer Relationship Management 

Business Transformation - Change Leadership 

Organizational Design - Development - Engagement (Innovation) 

Work Culture Assessment-Shift; Social Re-engineering by Design 

Leadership Alignment - Workforce Opimization

Experience

2000Present

Senior Management Consultant - Business-Government-Healthcare

AmVet Technologies, BreakThru Management Consulting

GOVERNMENT CLIENTS: US DEPARTMENT OF ENERGY, ARLINGTON COUNTY (VA) GOVERNMENT            

  • CHIEF ADMINISTRATIVE OFFICER
  • CHIEF ENTERPRISE ARCHITECT
  • CHIEF INFORMATION OFFICER
  • CHIEF INFORMATION SECURITY OFFICER      
  • CHIEF HUMAN CAPITAL OFFICER
  • CHIEF PRIVACY OFFICER
  • SENIOR AGENCY FOR PRIVACY
  • CHIEF RECORDS MANAGEMENT OFFICER
  • CHIEF TECHNOLOGY OFFICER

Actions: Strategic advisor to government CxOs and senior executives for PSGSS strategic business of government digital strategytransformationinnovation–leadership; digital information governance–assurance–analytics; organizational development–effectiveness–engagement, etc. initiatives including: Digital Government Strategy/Digital Services Playbook/Digital Analytics Program (DAP), Clinger–Cohen Act, DART Act, FedRAMP, FIPS, FITARA, FISMA, FOIA, IRM Strategic Plan, Open Data (Data.Gov), Open Government Act, PRA (Fast Track), Privacy Act (PIA/SORN), EA/BA, ECM/RM/KM, performance–value management, risk mitigation, big data/business intelligence (analytics), information assurance (IMGB)/cyber security (CIC/CIAC/Privacy/PIRT), cloud first commoditization (XaaS), apps/mobile platforms, digital communications–branding–social media–customer experience/engagement, OMB/OPM/IG/Congress/Agency analysis–governance–compliance (standards–directives–policy); organizational design–development–effectiveness–engagement                     (leadership–talent-culture alignment/team building/business–customer relationship management)

Impacts: 30%+ fiscal budgetary/operational annual cost savings and 80%+ increase in productivity and performance resulting directly from: harvested game-changing digital government transformation capabilities/competencies; streamlined people–process–technology–data–communications work streams; re-designed manual operational processes as automated services, leveraged big data analytics-insights for smarter decision-making; ignited customer-business relationship management and leadership-talent-culture re-alignment to maximize organizational effectiveness

HEALTHCARE CLIENTS: POTOMAC HEALTH & WELLNESS, PROHEALTHCARE                                                    

* Clinical Information Management: Electronic Health Records (EHR) – Informatics – HIPAA
* Clinical Practice Management: Practice Management – Operational Automation – Performance Analytics 

Actions: Strategic healthcare consultant to executive health care clients for business of healthcare digital transformation initiatives including: streamlining, automating operations, work–information–communication streams, and web marketing via integrated, turnkey, cloud (mobile) EHR – Practice Management (EDI) platforms (e.g. AdvancedMD, Allegiance, Amazing Charts, Aprima, AthenaHealth, Azalea, Care360, CareCloud, ChARM, ChartLogic, CureMD, DocuTap, DrChrono, eClinicalWorks, iSalus, InSync, Kareo, MediTouch, Meditab, NueMD, patientNOW, PracticeFusion, PracticeSuite, Praxis, PrognoCIS, RevolutionEHR, SimplifyMD, SRS, TotalMD, WRS Health, VelociDoc)

Impacts: 50%+ annual overhead cost reduction and 100%+ revenue increase resulting directly from: harvesting breakthrough digital healthcare capabilities and competencies, streamlined people–process–technology–data–communications work streams, re-designed manual operational processes as services, precision targeted web marketing, key data analytics and insights; effective team building and leadership development       

19972000

Senior Management Consultant

Siemens Management Consulting

Actions: Strategic management consultant to Fortune 500–1000 executives (GE, Pfizer, Sony, Met Life, NY Life, etc.) for game–changing digital business transformation initiatives, including deploying core enterprise business web applications (BRM, CRM, ERP, HCM, ECM, KM, e–Commerce, SEO, SEM), as well as delivering key organizational effectiveness initiatives, to closely align strategic business, organizational, and leadership goals

Impacts: 30%+ annual positive P&L impact resulting directly from: harvesting leading edge business capabilities; streamlined people–processes–technology–data–communications work streams, automating manual operational processes, capturing key data analytics and insights; driving leadership-talent-culture re-alignment and customer/business relationship management 

Education

CBATL

IIBA

SMP

ASP

CBRM

BRMI

CIPP/G

IAPP

BS

University System of Maryland

Digital Technology Management 

Professional Affiliations

★ American Council for Technology/Industry Advisory Council                                                          

★ Alliance For Innovation

★ Association for Strategic Planning

★ Association for Talent Development

★ Business Relationship Management Institute

★ Center For Creative Leadership

★ CIO Executive Council

★ Cloud Security Alliance

★ Human Capital Institute

★ Information Systems Audit and Control Association                                                     

★ Institute of Management Consultants

★ Institute of Organization Development

★ International Association of Privacy Professionals

★ International Institute of Business Analysis

Professional Interests

★ Big-Dark Data/Business Intelligence (Analytics)

★ Digital Disruption–Strategy–Transformation–Innovation–Leadership

★ Digital CommunicationsBrandingSocial Media

★ Health IT/Informatics/HIPAA

★ Human CapitalLeadership–Talent–Culture Development

★ Information Assurance–Privacy–Cybersecurity

★ InformationKnowledge Management

★ Organizational DevelopmentEffectiveness–Engagement