Professional Profile

Professional background in International Business Management and International Relations. Three years of experience in the import/export sphere and three years of experience in database administration. Capable of working under pressure with exceptional attention to details. Proactive, dynamic, results-oriented, and multilingual achiever with the ability to develop initiatives to meet company objectives and contribute to bottom-line results. Specialized in customer service with excellent analytical and organizational skills.

Technical skills

- Logistics plans and supply chain. 

- Results-oriented leader, quick learner with strong sense of efficiency and effectiveness. 

-Customer Service oriented.

-MS Office (Word, Excel, PowerPoint), Saint, SAP, Sales Force, File Maker, MySQL, QuickBooks Pro, Adobe Photoshop, Adobe Illustrator, knowledge of C, C++, C#, HTML/HTML5 and XML.

- Computer assembling and maintenance, troubleshooting hardware and software problems, installing, configuring the components, drivers and installing software.

-Language skills: Fluent in English and Spanish.

Work History

Work History
Jan 2012 - Present

Logistic Coordinator

Language Connections LTD

- Coordinate the arrival of over 5000 students from Latin America to Canada, including travel documentation, accommodation and pick-up services.

- Schedule International Educational fairs for Language Connections LTD team in Mexico, Venezuela, Colombia and Brazil.

-Maintain brochures and promotional material of the offices in Mexico, Venezuela, Colombia, Brazil and Canada inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

-Effective communication with the regional and national team in a timely manner, primarily, during outages, to enable effective support of our clients by frontline teams.

-Manage data base entries, shipment details of student's visas, letters of acceptance and important documentation supported by the CRM(Salesforce).

-Arranged international shipping of school brochures between Canada and Latin America as well as related documentation.

-Monitor Student's letters of acceptance and other documentation to guarantee on-time delivery in Latin America.

-Maintain executive's schedules by planning, scheduling meetings, conferences, teleconferences, and travel.

-Contacted Language Connections LTD offices in Mexico, Venezuela, Colombia and Brazil in order to respond to inquiries or requests.

Jan 2010 - Dec 2011

Database Administration Manager

Language Connections LTD

-Designing, implementing and supporting Language Connections database that contain over 5000 students and more than 50, 000 entries.

-Managing and supporting the database departments for 9 locations between Canada and Latin America.

-Helping on the global expansion of the company through the implementation of the CRM(Salesforce) at new locations in Brazil.

-Co-Developing the site LCcanada.com.

-Developing, implementing and maintaining testing processes for modifications to databases.

-Conducting research and make recommendations on database products and services.

-Working closely with sales director in understanding and analyzing business leads to provide optimized. solutions.

-Providing internal IT support (Windows severs hardening, software updates, hardware maintenance)

-Creating and designing sales reports and charts for the Sales Director and President of the corporation using SalesForce CRM.

Jan 2008 - Dec 2009

Logistic Coordinator

SalesForce CRM.

- Involved in distribution of aluminum, aluminum alloys, aluminum shavings and aluminum ingots from Venezuela, Puerto Cabello to Netherland, Rotterdam in order to be distributed between several companies in Netherland, Spain and Portugal. 

-Set operations policies and standards, including determination of safety procedures for the handling of aluminum products to ensure compliance with transport regulations.

-Administered, prepared, coordinated and reviewed requirements, reports, specifications and any documentation related to aluminum, aluminum alloys, aluminum shavings and aluminum ingots.

-Prepared tenders, quotations and administered contracts for sales of aluminum products.

-Daily maintenance of international sales and transactions registering into the system to reproduce monthly sales reports.

-Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

-Coordinate and act as the interface between logistics, transport providers and brokers to ensure timely and superior customer service.

Jan 2007 - Dec 2007

Administrative Assistant

INGEGUAY

- Responsible for weekly visits to the warehouse to supervise the quality and quantity of the products, packaging, and containerization for export.

- Coordinated logistics and transportation of scrap to factory, and aluminum final products containerized to be shipped.

- Developed, implemented and coordinated processes for the administration of transport fleet.

Jan 2006 - Dec 2006

Administrative Assistant

Alepoca

- Participated in monthly meeting with the accountant for financial reconstitution.

-Coordinated the preparation of reports, analyzing data, and identifying solutions for administrative problems.

-Supported the maintained workflow by studying methods; implementing cost reductions; and developing reporting procedures.

Education

Education
Sep 2010 - Dec 2013

International Business College Diploma

Seneca College

Qualifications

- Certificate in Salesforce 14 Automation and CRM - Online.

- Certificate in Salesforce 13 Automation and CRM - Online.

- Certificate in Window 7 - Universidad Católica Andrés Bello - Puerto Ordaz, Venezuela.

- Certificate in Office 2003 - Universidad Católica Andrés Bello - Puerto Ordaz, Venezuela.

- Certificate in International business and NAFTA agreement - Universidad Católica Andrés Bello - Puerto Ordaz, Venezuela.