Aisha Hopson

  • Renton WA
Aisha Hopson

Work experience

Work experience
2014 - Present

Customer Service Representative

Seattle, WA Customer Service Representative Assist client's in-person, by telephone and correspondence via email. Perform administrative duties to include data entry, coping and faxing. Collect payments and record payment balances. Process incoming and outgoing communication and correspondence. Answer multi-line phone system, order and maintain necessary office supplies. Perform duties with limited supervision.
2005 - Present

Deli Clerk

Renton, WA Deli Clerk Provided guidance for less experienced employees. Responsible for opening and closing duties. Prepared all deli foods, restocked cold and dry foods. Cashiered, cleaned, washed dishes, balanced register, and restocked deli needs.
2012 - 2014

Contact Center Representative

Seattle, WA Contact Center Representative Provided superior and effective customer service to patients, families, general public, and co,-workers. Answered and prioritized emergency and non-emergency calls. Offered life-saving instructions to callers. Dispatched police, fire and medical units. Scheduled new and return appointments in Electronic Privacy Information Center(EPIC) system. Knowledgeable resource for patients/customers. Completed registration and scheduling services for outpatient/clinic services per clinic protocol. Tracked and maintained information relative to department and business operations. Demonstrated in depth knowledge of UW Medicine's mission, vision and service offerings.
2009 - 2012

Personal Assistant/office Manager

Seattle, WA Personal Assistant/Office Manager Coordinated and processed domestic and international business travel arrangements. Coordinated arrangements for events such as client appointments and meeting room space. Performed administrative tasks to include e-mail, data entry, sorting mail, copying and faxing. Staffed front office, greeted clients and visitors. Answered multi-line phone system, handled all phone inquiries. Planned and implemented logistics for executive level internal and external events. Maintained records of purchase orders, office supplies and materials such as fine art and jewelry. Recorded import/export documents including contracts, licenses, filings, agendas and invoices. Relayed accurate and appropriate information about Rose Consultants to clients and public. Attended all required trainings and staff meetings. Prepared and sent out reminders. Compiled information for meetings and/or projects and workshops, prepared agenda for meetings.
2007 - 2008

Front Office Coordinator

THE, Seattle, WA Front Office Coordinator Handled all phone inquiries, directed callers to appropriate room or staff. Handled all cash transactions accurately. Offered accurate room rate reservations, administered check In/out functions Relayed general information about hotel and services offered Tracked and maintained designated conference room schedules and availability. Performed duties with limited supervision.
2006 - 2007

Customer Service Representative

Seattle, WA Customer Service Representative Verbally communicated a wide variety of information to multiple customers and vendors. Created, edited and maintained electronic and written communication. Greeted all customers by providing excellent customer service skills. Activated cellular phone services and plans. Maintained and ordered office supplies and store inventory.