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Exceptional case management skills

Proven ability to organize work, prioritize tasks and produce high quality work products in a timely manner

Demonstrated interpersonal, written and oral communication skills

Results oriented with strong work ethic

ICON, Windows, Word, Excel, Outlook, PowerPoint, Internet research skill

Work experience

Sep 2014Apr 2015

SilverScript Customer Care Representative

Convey Health Solutions

Receive multiple incoming calls from clients, pharmacy, case managers and insurance agents to determine, select and explain best solution to provide one calls resolution.

Assist pharmacist and client with all third party transactions such as refill prescription, overrides, prior authorizations, reimbursements for services and coverage determinations.

Record account information, patient provider, demographics, prescription information, enrollment of future clients, and ensure client understand plan design and Explanation of Benefits.

Sep 2012Jan 2013

Production Line

Russell Stovers

Assemble and package various boxes for shipment and use at other factories.

Aug 2010Nov 2011

Administrative Assistant

Dr. Lon Kopt, Psy.D, LPC, PC

Manage Child & Family Investigative and Dependency and Neglect caseload.

Responsible for scheduling Child & Family Investigative and Dependency and Neglect interviews.

Transcribe therapy sessions and prepare written reports for court ordered Child & Family Investigation that included family history, diagnostic evaluation, observation of family unit in various settings and custody recommendations.

Prepare written report for Dependency and Neglect Assessment of family needs that included diagnostic evaluation, observation of family unit,  review of case plan and therapy sessions. Report findings to attorneys. Responsible for accounts receivable.  

Maintain client and therapist calendars.

Met time sensitive court deadlines.

Feb 2008Jan 2009

Legal Assistant

LaCroix & Hand, PC

Transcribe and draft correspondence and legal documents such as motions, responses, discovery requests, subpoenas to file with family court.

Prepare exhibit notebook for court hearings.  Organize and maintain case files and documents.

Responsible for scheduling hearings, meetings and conferences.  Maintained attorney calendar.

Assist with secretarial support for attorneys.

Aug 2007Oct 2007

Legal Assistant

Elder & Phillips, PC

Provide temporary secretarial support to staff attorneys.

Assist with preparation and filing of motions, pleadings and other legal and court documentation in District court.

Responsible for scheduling hearings, depositions and meetings.  

Jul 2005Dec 2006

Probation officer/Case Manager


Supervise 200 plus offender caseload.  Administer and interpret urinalysis, assessments and secured monitoring results. 

Evaluate reports and correspondence that include substance abuse and domestic violence sessions, community service, payment of restitution, recidivism, and court fines to ensure offender compliance.

Prepare pre-sentence reports, summons and complaint, warrants and other legal documents and correspondence.

Present offender compliance at revocation, county and status hearings to modify, revoke or impose new sanctions.

Assist offenders with securing housing and employment  services.  Maintain contact with business and organizations to ensure compliance and availability of services.

Refer offender to specialized treatment for substance abuse, domestic violence and mental health services at clinics and mental health facilities.


Aug 2000May 2005

Bachelor of Art, Political Science with Administration of Justice minor

Mesa State College
Jan 1991Mar 1992

Associate of Accounting

Technical Trades Institute

Additional Professional Experience

Adult Division of Parole; Internship

United Way; Volunteer

119 hours Addiction Counseling coursework


Provided upon request