SilverScript Customer Care Representative
Convey Health Solutions
Receive multiple incoming calls from clients, pharmacy, case managers and insurance agents to determine, select and explain best solution to provide one calls resolution.
Assist pharmacist and client with all third party transactions such as refill prescription, overrides, prior authorizations, reimbursements for services and coverage determinations.
Record account information, patient provider, demographics, prescription information, enrollment of future clients, and ensure client understand plan design and Explanation of Benefits.