Principles based product / operations / technology leader; strategic planning, product development and execution in multi-chanel content distribution (broadcast, online, mobile, print) media and entertainment companies; global internet infrastructure and operations delivery expert.
Led The NaisCorp Internet Group Technical Operations from internet startup to "Commercial Grade" provider fueling 4x audience growth and revenue from global product (Socbay search engine, Socbay IMedia, Socbay mp3), Mobile MVNO service, and commerce offerings from Socbay.com, mp3.socbay.com, and IMedia mobile.
Strategic Planning / Execution-
Delivered NaisCorp's integrated "Digital Content Factory" launching music and video download offering, affiliate model for audience growth on Socbay.com, mobile IMedia, and efficient content production / post-production / distribution services establishing a lead position in "New Media" consumption across multiple distribution channels (Print, DVD, Online, Broadcast, Mobile, and Location Based Entertainment).
Launched Mobile IMedia infrastructure, a pioneer product, in ad supported rich media delivery. Established global contact center, network, and IT services infrastructure during growth stage of NaisCorp powering scale from 50 to 1000 employees and 20,000 users to over 50 million across Asia.
Operational Efficiency / Effectiveness-
Re-negotiated network, application software, maintenance support agreements, standardized and consolidated datacenter hosting, virtualization, network, storage, and environmental footprint to slash bottom line IT costs by over 35%. Leveraged and implemented ITIL best practices framework, open source technologies, process re-engineering, program / project management methodologies increasing availability metrics to 99.99% whilst maintaining flat FTE counts.
Team Building and Collaboration-
Established global product development and support model for media download subscription business across engineering, product development, Q / A technical operations, marketing, and finance in Vietnam, Singapore, and the US. Maintained retention levels (less than 6%) through clear mission, matching right resources with right roles, progressive job families, succession planning, rewards / recognition programs, and cross training. Built communication triads (Business, Operations, IT) facilitating prioritization across 40 geographic location and establishing program / project management methodologies improving on time delivery by 20%.
Thomas creates and enables business growth through technology solutions aligned with a solid business strategy, organizational alignment and scalable efficient / effective business / processes. The end game is to build a sustainable business leaving a positive legacy from which future consumers and employees benefit.