Continue improving leadership skills as project or infrastructure manager for the IT Service Deliver, aligning it to the business requirements focused on customer satisfaction
Experience supporting and managing IT / IS infrastructure operations, performing roles as IT Infrastructure Leader, Project Manager , Service Delivery Manager, Service Support Manager. Strategized and drove the delivery of IT / IS services from global to regional and local business.
Five years experience leading local, regional and worldwide IT staff aligned to business strategy and business compliances; international experience reporting to United States, Brasil and France, working with in worldwide projects.
Additional core competencies:
- IT infrastructure technical and roadmap strategy / architect.
- IT Governance; IT sourcing / outsourcing management.
- Quality compliances SOX, ISO 9000,14000
- IT budget management up to
- Best practices: COBIT,SIX SIGMA, PMBOK, E-SCM, ITIL(V3 Foundations certify)
Sep 2008 - May 2009
IT Infrastructure Project Leader
Bacardí y Cía
Responsible to ensure the availability of operational IT Services, leading project deployment, coordination and support to the IT Infrastructure operations for Bacardi Mexico over 5 branch offices and 3 distillery plants. (Data Centers, Lotus Notes, Active Directory, Mobile phones, PBX, LAN / WAN circuits, blackberry's, security).450 users, 4 employees at staffPlanning and deployment IT projects to efficient the performance and costs of the IT infrastructureIT outsourcing governance and ITS contracts managementResponsible to ensure the SOX, ISO9000 and ISO 14000 compliancesIT forecast responsible
AchievementsDealed mobile carriers prices (Telcel), reducing 22% monthly costs, and obtained Blackberry equipments Price 2 per1.Reduce 25% telecom costs.Dealed with Telmex the backup circuit with shared costs (70% Telmex 30% Bacardí)Dealed Alestra to use new PSTN circuits with implementation costs charging to the carrier.Increase the sourcers portfolio appraising the cost benefit 30%.IT staff coaching to enhance their performance to meet business needs.
Nov 2007 - Jul 2008
IT Infrastructure Project Leader
Danone Mexico Group
National IT Infrastructure Support manager and Lotus Notes Administrator (13 employees at staff, 2000 users) Responsible to ensure the IT operational services availability
Planning and deployment of the IT infrastructure for the new branch offices in Mexico
Deploy the IT infrastructure for new distribution sites.
In charge of assets stocktacking (hand held’s, servers, desktops, laptops, printers, mobile phones).
Black Berry Service Manager
IBM outsourcing management
Reduce incidents response in 30 %.
Deployment incident and problem management with a 5 % of non answer calls
Reduction of lotus notes incidents, deploying a notes database for recovering ID´s
Oct 2006 - Oct 2007
Office Technology Manager
Marsh & McLennan Companies
Distributed Operations manager for México in charge of the end user infrastructure management at the MMC group
Consolidated IT services as a shared service department over the MMC group
Project manager for local IT infrastructure projects
Implementation of service support, service delivery processes (13 people at support staff)
Training ISTM customer focused culture (700 users)
Financial responsible for the DO department (budget, outsourcing, sourcers, purchases)
Service Delivery responsible.
Reduce incident response in 70 %
Deployment of service support with non answer incidents of 2 %
Deployment of service delivery process
Deployment centralized printing scheme
Sourcing and outsourcing management (Lenovo, HP, SEROL, Inacom)
Drove the delivery of regional LATAM projects
Improve technology for sales force with an away from home scheme.
Jul 2005 - Sep 2006
Worldwide Domino Administrator System
AchievementsLotus notes Incidences reduced to 5% Minimize operation process with some databases deployment (Id recovery)European projection as the evening responsible (follow the sun)Lotus Notes CLP certification
Jan 2004 - Jul 2005
Central America Coordinator
Responsible to coordinate IT and IS for Mexico, Panama, Venezuela, Colombia (managing 10 local coordinators)Lotus Domino Administrator for Central AmericaResponsible to coordinate, development and deployment of the IT projects for Central AmericaTechnical support and remote support for Central AmericaResponsible of the security infrastructure for Central America (firewalls, antivirus, spam)Customer Care, Providers and Budget Planning and DeploymentInvoicing and leasingProject manager; development and deployment of Help Desk, Voice over IP, Active Directory and security schemesLocal contact between headquarters and Central America region
AchievementsDeployment Netask firewall MéxicoActive Directory deployment for Central AmericaVoice over IP deployment for MéxicoLotus Notes responsible for LATAM (3 months in Paris)Leaded Lotus Notes centralization project
Nov 2003 - Dec 2004
Technical Support Analyst
ALSTOM TRANSPORTE S.A. DE C.V
AchievementsThe first three months I've got the local lotus notes administrationThe next three I've got the national lotus notes administration.Developed incidents management by a help desk processNamed leader for the IT and infrastructure department to manage the restrucuture when Alstom sold T&D company