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Aija Parlagreko

Senior Customer Relations representative at airBaltic

Work experience

Dec 2010May 2015

Senior Customer Relations Representative

— Senior Customer Relations Representative Answered passenger flight irregularity claims by e-mail and phone. Prepared documentation for passenger compensations and arranged money transfers. Managed flight irregularity customer relation representative group, prepared statistical progress reports. Developed unique airBaltic passenger satisfaction survey, what is available at airBaltic web site.
Mar 2007Nov 2008

English Language Teacher

RTC English language school, — Nepal English language teacher Prepared students for TOEFL and IELTS exams.
Jun 2006Sep 2006

Marketing Representative

english language to individual students and student groups. Prepared english language lessons for the biggest telecommunication company in Nepal., Nepal — International consultant, Private banking Developed Private banking department at Nabil Bank. Trained Private banking department employees. Developed necessary documentation and procedures. Developing marketing products for new department.
Jan 2004Jun 2005

VIP(Private banking)

VIP(Private banking)
Hansabanka, Riga, Latvia — manager Prepared every day operations for Hansabanka VIP customers. Sold Hansabanka products and services. Developed optional investment plans for bank customers. Hansabanka 2002— 2004 Telefonbanking operator Answered Hansabank customer inquiries by phone. Prepared payments and other transactions as directed by Hansabanka customers. Sale of Hansabanka products and services. 1 Qualifications Language skills: Latvian, English, Russian and Italian(intermediate level)







School of Business Administration Turiba