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  • Dedicated & resourceful management professional with 19+ years of experience in Human Resource Management, Training & Development, Currently functioning as Regional HR and Admin Manager in Marka Holding Group, UAE, seeking challenging assignments with a reputed organization
  •  Well versed in employee recruitment & retention, staff development, training & Development, mediation, conflict resolution, HR records management, HR policies development and compliance
  • Skilled in review & update of existing policies/ procedures aligned to business requirements and department/division goals
  • Accomplished in conducting Skills & Development Workshops
  • Proficiency in training research & development of contents, counseling & mentoring
  • High-level leadership and mentoring ability. Excellent interpersonal, communication and presentation skills
  • Maintain and enhance human resources productively in an organization, developing strong manpower, identifying talent and deploying professional development programs in order to achieve organizational goals and fulfill employees’ needs.

Work experience


Group Head of HR and Admin


✓ Develop the organizational human resources strategy.
✓ Design the group human resources department structure, positions and process system in compliance to Valtrans strategic mandate
✓ Review, amend and draft job description and qualifications required for the staff of the group human resources department
✓ Formulate HR Plans, Policies &procedures according to organizational objectives.
✓ Oversees the implementation of Human Resources programs through Human Resources staff. Monitors administration to established standards and procedures. Identifies opportunities for improvement and resolves any discrepancies.
✓ Oversees and manages the work of reporting Human Resources staff. Encourages the ongoing development of the Human Resources staff.
✓ Develops and monitors an annual budget that includes Human Resources services, employee recognition, sports teams support, company philanthropic giving, and administration.
✓ Conducts a continuing study of all Human Resources policies, programs, and practices to keep management informed of new developments.
✓ Leads the development of department goals, objectives, and systems.
✓ Establishes departmental measurements that support the accomplishment of the company's strategic goals.
✓ Directs the preparation and maintenance of such reports as are necessary to carry out the functions of the department.
✓ Prepares periodic reports for management, as necessary or requested, to track 
✓ Establishes and leads the standard recruiting and hiring practices and procedures necessary to recruit and hire a superior workforce.
✓ Develop the recruitment and selection process to include:
✓ Decide recruitment channels.
✓ Review and analyze the group subsidiaries:
✓ Jobs / roles Salaries, Ranking and benefit system.
Performance Appraisals and Management
✓ Formulate effective Performance Appraisal Policy, Procedures and ensure its compliance.
✓ Review and analyze the performance appraisal managing process
Employees Relations Management
✓ Formulates and recommends Human Resources policies and objectives for the company with regard to employee relations.
✓ Partners with management to communicate Human Resources policies, procedures, programs and laws.
✓ Determines and recommends employee relations practices necessary to establish a positive employer- employee relationship and promote a high level of employee morale and motivation.
✓ Conducts investigations when employee complaints or concerns are brought forth.
✓ Monitors and advises managers and supervisors in the progressive discipline system of the company. Monitors the implementation of a performance improvement process with non-performing employees.
✓ Reviews, guides, and approves management recommendations for employment terminations.
✓ Reviews employee appeals through the company complaint procedure.
✓ Defines all Human Resources training programs, and assigns the authority / responsibility of Human Resources and managers within those programs.
✓ Provides necessary education and materials to managers and employees including workshops, manuals, employee handbooks, and standardized reports.
✓ Leads the implementation of the performance management system that includes performance development plans (PDPs) and employee development programs.
✓ Establishes an in-house employee training system that addresses company training needs including training needs assessment, new employee orientation or on boarding, management development, production cross-training, the measurement of training impact, and training transfer.
✓ Assists managers with the selection and contracting of external training programs and consultants.
✓ Assists with the development of and monitors the spending of the corporate training budget.
✓ Identify the areas for development
Human Resources Management Information Systems
✓ Manages the development and maintenance of the Human Resources sections of the Internet, particularly recruiting, culture, and company information; and Intranet sites.
✓ Review and assess the HR module of the current ERP system
✓ Propose potential customization, if needed, on ERP HR module
✓ Follow up, guide, and monitor the implementation of ERP HR module at group level

Mar 2014July 2016

Regional HR and Admin Manager

National Holding Group, UAE
  • Job Summary:
    To be accountable for the efficient and effective implementation of recruitment and training activities within the business, adhering to employment legislation and company policies and procedures, whilst ensuring employee and customer satisfaction is maintained and profitability maximized.

Duties and Responsibilities:

Resourcing (Recruitment and Selection)

  • To take a leading role in the development of the company resourcing policy.
  • To develop, regularly review and update the company resourcing strategy.
  • To develop, regularly review and update the company resourcing processes and procedures.
  • To develop, regularly review and update the company employer branding.
  • To maintain and regularly review and update recruitment sources ensuring their effectiveness to sourcing the right candidates.
  • To maintain and regularly review and update selection methods used to identify the right talent for the business.
  • To ensure that all resourcing activities are within budget.
  • To conduct a salary and benefits benchmarking exercise on a 6 monthly basis presenting the findings to the Operations Director.
  • To ensure that each job has a job specification, job description and initial training plan.
  • To ensure a business case is created and presented for each employment vacancy and that no recruitment commences without managerial authorization.
  • To manage all recruitment campaigns.
  • Write all job advertisements in line with the job specification and job description.
  • Advertise all vacancies internally as and when or on a weekly/monthly basis as appropriate.
  • Advertise all vacancies in at least two external media sources.

−    To communicate within the company timely information as required.

−    Suggest areas of improvement and take any corrective action as required.

−    Participate in company training to improve your standards of performance.

−    To train other employees as required achieving maximum employee flexibility.

−    To actively participate in the company appraisal.

−    To ensure any documentation produced reflects the overall quality achieved within the business.

−    To ensure standards are met relating to the use of computer equipment, that records are kept correctly, saves are carried out as procedures specify and that faults and call-outs are logged.

−    To ensure that storage of documentation is to company standard.

−    Carry out any other reasonable request of the management.

Aug 2012Feb 2014

Assistant HR and Admin Manager

Landmark Group, UAE

 Job Summary:

Supervising of the development, administration and implementation of all HR functions, such as: interviewing, recruitment, appraisals, training and professional development, benefits, and associate relations activities.: Distinguished member of an organization placed amongst the Top 15 List of Great Place to Work in the UAE, Best Entertainment Company Acknowledged for reducing turnover from 9% to 6%, enhancing employee satisfaction from 76% to 82%

Apr 2012Aug 2012

Assistant Human Resources Manager

Assistant Human Resources Manager
Jun 2007Mar 2012

Staffing and Employee Relations Manager

Assistant Human Resources Manager, Staffing and Employee Relations Manager
Jun 2003Jun 2007

Training Manager

Hardee's Brand
Training Manager
Oct 1997Jun 2003

Restaurant Manager


Restaurant Manager


Sep 1992Jun 1996

Bachelor Degree 

Alexandria University 

Hospitality Management

Professional Background

My professional career background consists of approximately eighteen years of progressive experience as an HR professional, Nine years of which I have excelled as an HR Leader, implementing mission critical projects.

In my role as HR Leader, my primary skills consist of project management and business analysis with the goal of working with a management team to provide solutions to improve organization efficiency, up-time, and recover-ability. I welcome challenges that draw on my ability to coordinate multiple initiatives while delivering goals on time, within budget, and to specification, within an environment that develops/drives and motivates employees to become high-performing contributors.

I have excellent references and would be delighted to discuss any possible vacancy with you at your convenience. In case you do not have any suitable openings at the moment, I would be grateful if you would keep my CV on file for any future possibilities.

Professional Development

  • Shift Leader Program Trainer
  • Advanced Management Skills
  • Local Store Marketing (LSM)
  • Guest Service Mania
  • 7th Habits of highly effective People
  • Building a dynamic Team
  • Leadership Academy Trainer
  • Area Manager and managing multi restaurants Workshop
  • Going for profit workshop
  • Train the trainer Workshop
  • Certified as Food Safety Trainer from USA Safe at the plate Organization
  • Certified on ISO 9000 and ISO 22000
  • Smart Hiring workshop
  • Talent war workshop 
  • Development Dimension International DDI workshop
  • ISO 22000 (Bureau Veritas)
  • Communication and Human Relations (Dale Carnegie)
  • Leadership Development (Dale Carnegie)
  • Executive Leadership Academy
  • Achieving Breakthrough Results (Achieving Breakthrough Results)
  • Taking People With You (David Novak)
  • Thomas Profiling System