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Ahmed Shaheen

Senior J2EE Software Application Developer at Bank AlJazira

Summary

A highly enthusiastic and self-motivated engineer who is eager to learn, innovate, and stay on the verge of successful delivery of projects and tasks while maintaining an excellent relationship with customers. I'm interested in enterprise software design and architecture, conducting Demos and POCs, software development, Data Analytic business development and Contact Center solutions & technologies. My commitment to deliver on time, self-education, and customer satisfaction; alongside with my communication and my pre-sales skills are the key differentiating factors that make me stands out.

Work History

2012Present

Senior IVR & Call Center Application Developer & Support Engineer - Cisco UCCE

Bank AlJazira

As a key member in the IVR & Call center team at Bank Aljazira; My main role is to gather the requirements, design and implement IVR & agent desktop applications. My role also includes contact center related solutions integrated with the Cisco UCCE platform.

Utilizing the java programming language capabilities with contact center applications to integrate with other back-end systems, that may include but not limited to: Enterprise Service Bus (ESB), Transaction Processing Systems, DBs, Message Brokers, CRMs, etc.

As part of IST Networks team, our company is serving diversified range of industries, but most of our clients fall in the financial and telecommunication sectors. As an Engineer who can wear different hats in an organization, starting from Jan 2014  I was incorporated to develop and apply enterprise web solutions that serves bank's cross selling expansions; those applications were a big factors for increasing bank's credit cards selling and offering an elegant way to maintain the relation between the bank it its customer base. 

Oct 2010Dec 2011

IVR & Call Center Application Developer -UCCE

IST Networks

My role was to gather requirements and Implement IVR, CTI, and call center related applications on UCCE platform that are integrated with various systems at the customers’ premises. With minimal training timeline i managed to deliver one complete IVR banking solution with approx. 120 self-services each, helped in the delivery of another major IVR Banking solutions, and 6 commercial projects in one year two of them were a big integration with Cisco CVP and Siebel CRM.


Aug 2008Oct 2010

Software Engineer & System Support 

Arabian Advanced Systems (Later NASEEJ)

My role was a software engineer, application developer and support engineer for our company's products. I've implemented many solutions for ETL tools to migrate data from various and different forms to Oracle 10g, integrate our web portals with AWS and Google web services.

Projects

Bank Aljazira Contact Center implementation 2010-2011 (UCCE 8.5).
Bank Aljazira On-Site Support and Development Engineer for more than 4 years.


Other Projects at IST Networks:

  • Riyad Bank Siebel Integration with Cisco CVP.
  • Viva Bahrain Contact Center and Siebel Integration with Cisco CVP.
  • Riyadh Medical Hospital Contact Center.
  • General Organization for Social Insurance (GOSE) contact center.
  • Fedex Contact Center.
  • SIMAH Contact Center.
  • Saudi Food and Drugs Contact Center.
  • Ministry of Water and Electricity (MOWE) Contact Center.
  • AlRajhi Bank CUIC deployment and training.

Education

20022008

BACHELORS

Engineering College Tanta University

Bachelor's Degree, Computer Engineering 

Certifications

2016Present

ITIL® Foundation Certificate in IT Service Management

EXIN ID Certification No: 5681606.20533098  Candidate Number : 5681606
2012Present

1Z0-851: Java Standard Edition 6 Programmer Certified Professional

Oracle

Oracle Testing IDOC1069313

2013Present

1Z0-858: Java Enterprise Edition 5 Web Component Developer Certified Professional

Oracle

Oracle Testing IDOC1069313