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Ahmed Ragab Hussien

Service advisor

Work History

Jun 2015Mar 2016

Service advisor

1-Receive the appointment customer and follow up them, give them feedback at the same day.
2-Receive walk in customers and handle it to give him a feedback at the promise date.
3-Write the customer concern in the job order by the way to facilitate the work shop diagnosis.
4-follow up the vehicles inside the work shop to give the customers vehicle update with accurate information and in the promise date with a full quotation for parts and labor. 
5-Follow up the parts availability with the parts department to save work shop time.
6-Finalize the job order and make the last proforma for the invoice includes all discounts.
7-Follow up customer feedback about the service to improve service operation to meet customer expectations.

8-Achieve maximum customer satisfaction index CSI.

May 2012Jun 2015

Warranty adminstrator

Abo Ghaly Motors Jeeb ,Dodge and Chrysler authorised dealer

1-Control warranty operation through the warranty policy to save the customer right in warranty, avoid charge back.
2-Use warranty process for sharing in improve service process according to standard in the warranty policy using a monthly reports to all section in after sales mangers.
3-Responsible for extended warranty contract submit & operation.
4-Sharing in creation for the warranty section in new dealer management system to control warranty operation and to avoid charge back.
5-Make all after sales team aware by warranty policy by perform sequence warranty session

Oct 2010May 2012

Service advisor

Education

Sep 2004Jun 2009

Bachelor degree in mechanical engineer

Institute of aviation engineer

Certifications

Jul 2015Present

Ford and Lincolin service advisor

Almana Motors Ford ,lincolin & Peugeot authorised dealer

Jun 2012Present

Warranty adminastrator 

Abo Ghaly Motors Jeeb ,Dodge &   Chrysler  authorised dealer

Skills

8
Microsoft office (Word, Excel and PowerPoint)
8
Chrysler National skill contest best performance for warranty 2014

Best performance for warranty at network from Chrysler 2014

8
Effective team bulding