Ahmed Ragab Hussien

Service advisor

Work History

Work History
Jun 2015 - Mar 2016

Service advisor

1-Receive the appointment customer and follow up them, give them feedback at the same day.
2-Receive walk in customers and handle it to give him a feedback at the promise date.
3-Write the customer concern in the job order by the way to facilitate the work shop diagnosis.
4-follow up the vehicles inside the work shop to give the customers vehicle update with accurate information and in the promise date with a full quotation for parts and labor. 
5-Follow up the parts availability with the parts department to save work shop time.
6-Finalize the job order and make the last proforma for the invoice includes all discounts.
7-Follow up customer feedback about the service to improve service operation to meet customer expectations.

8-Achieve maximum customer satisfaction index CSI.

May 2012 - Jun 2015

Warranty adminstrator

Abo Ghaly Motors Jeeb ,Dodge and Chrysler authorised dealer

1-Control warranty operation through the warranty policy to save the customer right in warranty, avoid charge back.
2-Use warranty process for sharing in improve service process according to standard in the warranty policy using a monthly reports to all section in after sales mangers.
3-Responsible for extended warranty contract submit & operation.
4-Sharing in creation for the warranty section in new dealer management system to control warranty operation and to avoid charge back.
5-Make all after sales team aware by warranty policy by perform sequence warranty session

Oct 2010 - May 2012

Service advisor

Education

Education
Sep 2004 - Jun 2009

Bachelor degree in mechanical engineer

Institute of aviation engineer

Certifications

Certifications
Jul 2015 - Present

Ford and Lincolin service advisor

Almana Motors Ford ,lincolin & Peugeot authorised dealer

Jun 2012 - Present

Warranty adminastrator 

Abo Ghaly Motors Jeeb ,Dodge &   Chrysler  authorised dealer

Skills

Skills
8
Microsoft office (Word, Excel and PowerPoint)
8
Chrysler National skill contest best performance for warranty 2014

Best performance for warranty at network from Chrysler 2014

8
Effective team bulding