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Ahmed Nabil

Customer Care Administrator at M. H. Alshaya Co.

Work experience

Jun 2014Present

Customer Care Administrator

M. H. Alshaya Co.
•Take full responsibilities of dealing with customer complaints, queries and requests of information from the start to the end of the process. •Keep all relevant parties informed of assigned work programmers as much as possible. •To attend inbound and make outbound calls to customers and ensure it is done professionally to meet the KPIs. •Ensure to update the delivery planner for every scheduled order accordingly and match the number of orders confirmed with the route log. •To assist in post-delivery and issue follow up when advised. •Strongly communicate with the store and the operation team if any errors on the customer orders.
Oct 2013Mar 2014

Collection Officer

First Solution Management Services
•Manage portfolio of customers who failed to make their payment on their credit card and loans .Job included developing strategies to communicate with customers, review of MIS to effectively manage the portfolio, and negotiation / rescheduling of debt customers who were unable to pay. •Achieve individual and group targets in order to be entitled for Incentive Scheme. •Follow up with the customer legal action to give them the best service.
Aug 2011Sep 2013

Agency Coordinator / Collection Officer

•Coordinating and proceeding the process of collection with agencies according to the policies and strategies which been developed by the management. •Follow up emails from branches to give them solutions of customer`s inquiries. •Issue clearance letters for non-delinquent customers. •Calculating expenses and targets for agencies. •Follow up agencies' DCR. •Making field visits and negotiate delinquent the delinquent amounts. •Watching all the process to achieve the targets.
Aug 2008Jul 2011

Collections Team Leader

•Manage Product`s collection team and lead business development effort for automotive, personal loans and credit cards of about fourteen bank in Egypt. •Leads a team of thirty direct collectors. •Preparing payrolls and incentives. •Calculating expense claim.




The American University in Cairo
Preparing the CMA Certified Management Accountant at the AUC through studying Part 1 Financial Planning, Performance, and Control

Bachelor of Commerce

Cairo University


Distribution Center Operations
Customer Care
Internal Audit
Account Reconciliation
Cash Flow
Cash Management
Financial Accounting
Accounts Receivable
Financial Reporting
Financial Analysis