Ahmed Mohammad

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  • ahm.glb@gmail.com
Ahmed Mohammad

Work History

Work History
Jan 2012 - Present

Team Leader

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Technical support services Team leader for(RSAF) GOLD SYSTEM Project. Team leader Supervise the Technical Support department and direct their daily activities Monitor Technical Support e-mail, queue(call center), and cases Manage the remedy system as well as gather and report support metrics Act as a liaison between Technical Support and Development reporting high priority and critical bugs/issues. Assist in deployment of new software releases to customer base Manage complaint handling system Supervising help desk procedures and staff. Provided training to the user support specialists on procedures and coaches them on technical and customer service skills. Implemented and examined referral process and call intake. Maintained database of help desk ticketing system. Sometimes acted as additional user support specialist and led group. Provided reports on desk operations and issues regarding the firms customer base to management. Creating and maintaining a team environment. Understood and stick toFirm policies and procedures. Ensure and check that consistent data entry and complete problem descriptions are included in all tickets. Tracking customers calls in help desk database. Maintained strong working knowledge of standards and* applications of approved firm. Coordinated and work closely with department contacts issues o enhance customer relations and technical support. Handled other tasks and projects as required.
Sep 2007 - 2012

Test Manger

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QA and Test Manger. Since Company name Nesma Advanced Technology
Apr 2005 - Sep 2007

Project Manager

Civil registry.
Public security. Project manager: GE Health care System Company name NESMA Advanced Technology
Mar 2004 - Apr 2005

Team Leader

Civil registry.

Working between  Elm co.  and nesma for every simple thing according with the project including meetings, system update, troubleshooting, and data entrée. Escalating the obstacles and complaints to close this loop with the developer. Team leader-Data Center(ISP)

Mar 2001 - Feb 2004

Technical Support Engineer

Civil registry.
Job description Technical support engineer Company name: Raghadan Company-Address: KSA-Riyadh Tel: 01-4549802. Skills: v Planning and scheduling v Progress Monitoring and reporting v Forecasting(related to Planning & Schedule) v Project Administration(related to Planning & Schedule v Quality control management experience v management communications and knowledge v Handle multiple task at a time v Excellent interpersonal skills v Team building skills v Analytical and problem solving skills v Decision making skills v Enhanced social and inter personal skills in dealing with project teams. v Applied the theory learned in class to complete practical deals. v Enhanced both written and oral communication skills. v Strengthened the ability to meet tight deadlines. v Experience in the administration of project and employees. v To work as an individual or in team environment. v Extensive knowledge and expertise in quality control. Validation experience highly preferred. v Demonstrated ability to effectively manage multiple products and projects. v Excellent knowledge of motivational techniques v Good communication & interpersonal skills. v Administration & Configuration all Server, AD& security for Microsoft product. Technical skills Operating systems: MS-DOS, SCO-UNIX, Windows 95/98, NT 4.0, WindowsXP, Windows 2000, Windows 2003and 2008. System Implementer, Setup and mange any Application programs on Clint or Server. software and tools that I use:, Access 97/2010, IIS 4. 0/5.0, and7, Personal Webserver, Index Server, MS Office, ER/Studio, MS Project. SQL Data Base Administrator, Installing, configuring, administering and securing our as well as our clients' production servers 2000, 2005 and 2008. Coming up with custom-tailored backup/restore and disaster recovery plans for production servers. Troubleshooting performance issues and fine-tuning queries and stored procedures. Implementing and administering database replication between SQL Server Networking Specialists Technical Architect Program Manager Project Manager IT architects and Software Test A great knowledge in troubleshooting, assembling and fixing problems of PCs& server. Also, I have a good knowledge of networks and networking cabling including Thin, Thick and UTP cabling and switch, router. A good knowledge of DSL setup and Configuration.(Modem Zoom5510 USB-Alcatel Speed Touch 510-Alcatel Speed Touch 330 and Link sys Router-Net gear, Elc, MS for windows and server.

Education

Education
2008

MASTERS

2004

B.Sc

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