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work History

1/8/20161/12/2016

Sales promoter

Gionee company

Demonstrate and provide information on promoted products/services
Create a positive image and lead consumers to use it
Create a positive image and lead consumers to use it
Set and achieve personal sales goals while supporting the goals of the team
work as team player to ensure each customer receives the best services

1/2/20151/7/2016

Call center Agent

Etisal international company

– Answer incoming calls and respond to customer’s emails – Management and resolve customer complaints – Sell products and place customer orders in the computer system – Identify and escalate issues to supervisors – Provide product and service information to customers – Research required information using available resources – Research, identify, and resolve customer complaints using applicable software – Process orders, forms, and application – Route calls to appropriate resources – Document all call information according to standard operating procedures – Recognize, document, and alert the management team of trends in customer calls – Follow up customer calls where necessary – Up sell products and services – Complete call logs and reports – Other duties as assigned

1/10/201430/1/2015

Waiter

Swiss inn Nile Hotel

Provide excellent customer services that promote satisfaction
Greet customers and present menu
Take and serve food/drinks orders and up-sell any additional products
Arrange table settings and maintain tables clean and tidy
Cooperate with all serving and kitchen staff

Education

1/12/20141/8/2018

student at faculty of commerce

Cairo University for open education center

Student at the Faculty of Commerce Department of Business Administration at Cairo University Open Education

Skills

Good speaking in English
Computer skills (word,internet )
Good communication skills
Selling skills
Work with team