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Ahmed Mahmoud Al Gazzar

Pharmacist / Call Center Manager

Work experience

Jan 2014Oct 2015

Call Center Manager

Abu Ali's Pharmacies
  • Leading the team of excutives.
  • oversee the process of Home Delivery.
  • Developed a large clientele base.
  • Solve customer problems
  • Analyze sales and plans
  • Evaluate & motivate the call center team.
Jul 2004Nov 2011

Pharmacy Manager

Al-Dawaa Pharmacies ( DMSCO)
  •   Excellent work in class - A pharmacies, carries out the functions of the post with extreme dedication.
  • Achieved many referral sales in pharmacies I managed were always number one in sales figures as well as in profitability.
  •   A member of the internal auditing team for Quality MS & ISO requirements.
  •  A principle Trainer for the pharmacist stuff newly joining.
  •   A good reference to colleagues helping in problem solving, coaching and support 
  •    Involved in advising patients about the OTC requirements in pharmacy I managed.
  •   Responsible in ordering and dealing with a lot of direct delivery companies.
  •   Developed a large clientele base.
  •   put the action plans that achieve targets ( business or social)
  •  secure a good product mix through the variability & availability of  items
  •   Prepare all reports that help the management to control the business.
  •   Control the pharmacy stock.
  •   One of the best achievers in Al-khobar.
  •  Attend a lot of lectures and seminars.
  •  Repeatedly participate and won in scientific tournaments and campaign e.g. pharma-olympic program by Ely Lilly.
  •  Recommended for pharmacies supervision by my direct manager.
  •  One of small group consulted in troubles related to pharmacists' rights and situation.
  •    Active member in all company meetings and discussions regulating the process and commit the official job description.
  •   Positively co-ordinate direct delivery orders with another 10 pharmacies with minimal mistakes for more than 3 years.
  •   Perfectly handle the transactions with other pharmacies in the same chain.
  •   Highly appreciated by the top management due to the presented reports of the secret committee was established secretly for follow up and auditing. In This point definitely you can retrieve the internal saved e-mails or contact the referenced key persons.
  •  Professionally carried out my pharmaceutical role without any marked defect that hurts patients or leads to governmental punishment.




May 2001Present

Bachelre Of Pharmacy

Fuculty of Pharmacy- Tanta Univ.

May - 2001 Very good


Selling skills 

Achieved Targets with a degree of customer satisfaction 

Management and leadership

leading team work and manage the business to achieve goals


very good commnication skills


Alsaid Bashar

Pharmacies Supervisor

Dr. Yossry Abu Zaid 

Purchasing Manager of Aldawaa pharmacies

Dr. Ahmed Abu Ali

GM of Abu Ali Pharacies