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Ahmed Hesham

technical Support Engineer at Raya Contact Center

Work experience

Aug 2013Oct 20013


National Air Training Services Company

Trainee at (NANSC)-(Summer training program) as a Network And Communication engineer Key Responsibilities Satellite and Radar system technical support Signal transmission calculating 

Sep 2014Present

Technical Support

Raya Contact Center

Wokring as a technical support engineer for Etisalat Emirates project serving all technologies related to ADSL/GPON - LandLine - IPTV 

Jun 2014Sep 2014

Fiber Technical Engineer

Masrya for Information Technology and Telecommunication MITT

Worked as a Fiber Technical Engineer on Project FTTx(Fiber to the Home, Building.) Responsible for Constructing and Maintenance for Fiber network


Sep 2009May 2014


Thebes academy for Engineering

Graduated from faculty of engineering department of communication and electronics 
final GPA 1.84


Communication Skills
Soft Skills
Project Management
Hard Worker
Microsoft Office
Word, Excel, PowerPoint


Dec 2013Present

Mobile Package Diplome

Pyramids telecom
Jul 2012Present

English Intermediate C

British Council
Dec 2013Dec 2015

Cisco Certificate Network Associate Routing and Swtiching

Cisco netacad

Career Objective:

  • Building a Successful Career
  • Seeking a Job Opportunity that satisfy my Needs and achieve my Goals.

Graduation Project

Smart Network Organization

      The Internet is a worldwide collection of networks that links together millions of Computers by various means, such as modems, fiber optic lines, routers, and servers. It provides connections to businesses, the government, industries, educational Institutions and individuals. Each of these organizations has become increasingly dependent on networks and distributed computing and processing systems. Furthermore, because they possess a critical and integral asset of information, internetworking security and what measures to protect this information has become a major area of concern. In this report we will address the key concepts of network security, common network vulnerabilities, network security threats and attacks, security measures and tools, and the development of a network security policy and proper violation response plan. A breach in network security could cost your company a great deal in lost productivity, lost data, repair work, and loss of confidence among customers, partners, and employees. But these damages are preventable. You just need a solid security strategy and a wellplanned implementation. With the explosion of the public Internet and e-commerce, private computers and computer networks are increasingly vulnerable to damaging attacks. Hackers, viruses, vindictive employees, and even human error all represent clear and present dangers to networks. We seeking in that project to build siteto-site network topology based on Servers Domain Controller and full voice internal central office interconnection in the same site using (VoIP) protocols and techniques and add analog phone to system plus make integration between analog and digital system via (DSP chip as PVDM Chip) and between the sites in organization and finally allow to all internal central office in each site to communicate and connect to external central office (PSTN)